Protection Case Management Assistant

**Requisition ID**: req31506

**Job Title**: Protection Case Management Assistant

**Sector**: Protection and rule of law

**Employment Category**: Fixed Term

**Employment Type**: Full-Time

**Compensation**: XOF 0.00 - 0.00 Salary

**Location**: Bamenda-NWR Cameroon

Summary

In the face of the growing humanitarian needs, IRC is running emergency programmes in the North West and South West Regions of Cameroon. The programmes include environmental health (EH), Protection and Rule of Law (PROL), Economic Recovery and Development (ERD), Women’s Protection and Empowerment (WPE) and Child Protection (CP).

**Job Description**:
IRC is the partner of UNHCR for the implementation of Protection activities in the North West Region of Cameroon, to respond to the humanitarian protection needs caused by the protracted crisis situations in the two Regions.
This project seeks to ensure that the situation of the persons of concern is continuously monitored in these regions, key protection risks identified and analyzed, persons with specific needs identified and referred for further assessment and assistance, and that communities are monitored and community level concerns are identified and referred for further assessment. Protection incidents will be continuously documented analyzed and reported to IRC and the Protection Cluster regularly to inform response and advocacy.
IRC is recruiting one Protection Case Management Assistant, who is member of the Protection Team, operating in the North West Region. The role of the Protection Case Management Assistant is to ensure the implementation of quality case management services including in emergency situation in order to facilitate access to services. The Protection Assistants will work under the supervision of a Protection Officer and collaborate closely with other IRC sectors such as ERD, WPE, EH and CP.

SCOPE OF WORK:

- The protection Case Management Assistant will provide comprehensive protection case management support to conflict affected persons in the NW region within the scope of prevention and response activities of the Protection unit
- The Case Worker will be responsible for providing direct support and care for most vulnerable people exposed to or experiencing protection issues and/or being victims of rights violation. Supports will include psychosocial support and case management.
- The Case Worker will be supervised by the Protection Officer for Case Management to ensure good quality and effective case management. It is anticipated that the caseload will be between 25 cases per assistant.
- The case worker will also support emergency support and use simplified and urgent case management procedures.
- The case worker will also contribute towards conducting awareness raising sessions on protection and other key services, rights of the most vulnerable and legal procedures to obtain/recover civil documentation and on protection topics including humanitarian principles, protection and other instruments to community members affected in the areas of intervention.
- The protection case management assistant will respect the principle of confidentiality of the information received during the activities.
- He/She will work closely with the Protection Manager, Protection Officers, M& E Officer, and other Mobile Team members to provide a protection response during deployment.
- He or she will collaborate with other sectors like WPE, CP, ERD and EH for internal referral. The Protection Assistant will report to the Protection Officer.

RESPONSIBILITIES:
**Protection Case management & Referrals**
- The Protection Assistant (Case Management) is responsible for providing case management services to individuals in need.
- S/he will ensure complete support including identification of those at risk, provision of psychosocial support (PSS - individual and/or collective), referral for specialized services, and provision of Individual Protection Assistance (IPA).
- Maintain accurate and up-to date records and data related to all work on individual cases; and ensuring the integrity of the data.
- Ensure the delivery of case management in line with global/IRC SOPs and the protection case management guidance and forms.
- Effectively use and comply with all the tools, forms and SOPs related to case management as communicated by the Protection Officer, M & E Officer and the Protection Program Manager.
- Comply with applicable professional standards related to protection and humanitarian interventions.
- Operate in close alignment with referral pathways agreed at interagency level.
- Coordinate closely with service providers to ensure individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance)
- Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sh