Customer Service Representative

1 week ago

Telford, United Kingdom Wolverson Fitness Ltd Full time

Wolverson Fitness is a leading UK gym equipment manufacturer looking to expand their marketing team with a talented customer service/ sales based individual.

We need a hard-working and creative individual who approaches customer service and sales with real passion. As we continue to develop and grow the brand, you will have an integral part in shaping the customer's perspective.

We need a highly organised individual who can multi-task with ease and work comfortably in a fast-paced environment. At Wolverson, collaboration is key, and we all work closely together, meaning that it’s essential for you to be a strong team player.
- **Main duties include...**_
- Managing customer care through help desk software.
- Working with couriers to facilitate deliveries, returns and organising suitable exchanges.
- Engaging in 'live chat' to help advise customers via the website.
- Keeping customers informed of the status of their orders.
- Supporting the Wolverson team in all matters of e-commerce.
- **What we would like you to have...**_
- Superior written and verbal communication skills.
- The ability to work through customer complaints to find a resolution.
- Empathy and patience towards customer needs.
- Great attention to detail.
- The Ability to work in a team environment, be self-motivated and work on your initiative.
- Ideally, prior experience in a customer service/ sales role.
- A background or desire to work in fitness.
- **Benefits...**_
- Plenty of opportunity to progress within a rapidly growing company and sector.
- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking
- **Location...**_
- Telford

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£23,000.00 per year

**Benefits**:

- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Telford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Representative

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