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Medical Secretary

2 weeks ago

Middlesbrough, United Kingdom NHS Professionals Full time

**Job Title: Medical Secretary**

**Location: South Tees Hospitals NHS Foundation Trust**

**Hours: 37.5 hours per week**

**Trust Location: James Cook University Hospital, Middlesbrough TS4 3BW**

**What you’ll be responsible for**:
1. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate.

2. Receive and make telephone calls to/from patients, relatives, GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.

3. Acting as a point of contact for patients, carers, relatives and other members of the multidisciplinary team.

4. Dealing professionally with sensitive and challenging communication.

5. Assist with arranging and administering appointments and clinics as required by the service, e.g. urgent and routine referrals, elective admissions, and help to manage diagnostic lists.

**You’ll learn the following whilst working at the trust**:
**1.**An in depth understanding of the roles and responsibilities involved in working within the NHS

**2.**Knowledge of the systems used, to effectively complete your role to the highest standard at all times

**3.**A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:
**Skills**:

- Microsoft Office package knowledge e.g., Outlook, Word, Excel
- Communications skills
- both verbal and written
- Excellent telephone manner and good IT skills
- Experience in a clinical setting and knowledge of hospital administration system
- Experience as a Medical Secretary
- This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience._

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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Pay: £13.13 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 79857