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Customer Service Advisor

2 weeks ago

Glasgow, United Kingdom Capita Full time

This is one New Year's Resolution that will make a difference. New Year, New Job, New you

Do you want to earn an additional £1000 in the first 6 months of working for Capita?

Do you want to work in a bustling & vibrant City Centre, with access to local transport links, restaurants & shops, plus a whole host more? What's more, we also have the opportunity to work from home if you prefer after your qualifying period

If so, we want to hear from you

We're looking for empathetic and supportive colleagues to join our existing team supporting Lloyds Banking Group based at our Skypark site in Glasgow

**Job title**:
Customer Service Advisor

**What will you deliver?**
- Help customers over the phone with all aspects of their personal banking from payment transfers, direct debits, paying bills and supporting them through difficult financial periods
- Take ownership of the enquiries & value each customer
- Create a positive experience for the customer and the client
- Make a real difference to people’s lives

**What can we offer you?**

What can’t we offer? Choose your own pathway to a career you want, with a culture driven from developing from within. We can offer key support roles, management, training, the choice really is yours
- Salary up to £21,748.62 after 4 months
- The option to work from home after 3 to 6 months with laptop provided
- Flexible working hours to suit all lifestyles

**Our ‘Perks at Work’ are endless and include **
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more
- Exclusive colleague offers on Mobile phone contracts

**Who are we looking for?**
- Excellent communication skills, understanding the needs of customers
- Great listeners - don’t just hear, listen
- A genuine passion to help people in difficult circumstances
- The ability to problem solve and offer expert solutions

**Who are we?**

You would be joining our customer experience experts here in our Capita Experience division. Our success is built on over 40 years of understanding the market and understanding customer needs. We currently have 20 UK-based call centres, where we recruit for roles such as customer service, sales, collections and complaint handling.

A role within Capita Experience will always be an exciting one with excellent opportunities to grow, develop and progress your career any way you see fit

**Equal Opportunities**

**Location**:
Glasgow
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent