E-commerce Executive

2 weeks ago


London, United Kingdom Imperial War Museums Full time

**Details**:
**Location**:
IWM London
Category:
Other
Digital

**Salary**:
£27,000 per annum
Contract type:
Contract Permanent
Hours:
Full time
Telephone:
02074165000

**E-commerce Executive**:
Purpose of the job

IWM is embarking on an ambitious five year digital transformation strategy which will encompass new and exciting opportunities to significantly grow our online revenues and give our customers a much improved user experience. Focusing closely on the customer requirements, this role will be responsible for the day to day running of our E-commerce businesses and will support the Head of E-Commerce in the development and enhancement of our offering to increase net revenues.

The post holder will be responsible for:
Increasing sales and net profit - Key for success in this role will be to help deliver the organisations commercial objectives, specifically increasing gross and net sales and to drive profit through reduced costs, increased productivity and optimisation.

Digital Marketing - keeping up to date with industry change to develop and continually optimise all digital marketing.

Order Management - The post holder will need to continue to develop and automate robust processes to manage the status and progressing of orders for online sales. They will process all orders and will need to ensure that all service levels are met. Effective communication with customer service is vital, as is an effective partnership with the Distribution Centre.

Content Support - Produce best practice SEO content and significantly improve the quality of the online content and merchandising, customer communication and commercial activity across all Omnichannel activities co-ordinating closely with other departments.



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