Service Line Specialist

**Role**:
**Title -**Service Line Specialist**

**Location**: UK - London

**Travel**- Weekly travel will vary depending on customer and prospect requirements.

**Summary of Department Focus**:
Intuitive Operations & Automation (IOA) business unit is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s Digital imperatives in the market. UKI is a high-growth region and IOA is looking at expanding its presence further. One of IOA’s strategic growth objectives is UKI region markets and IOA is looking for a highly accomplished, results-driven sales executive to **originate, advance, and close large sales opportunities** in outsourcing. This individual will be working with industry community (Client Partners, SLM (Service line managers) IOA leadership and the UKI MCU (Market Commercial Unit) leadership to drive **sales and business development** in a high growth and highly autonomous environment.

**Summary Job Description**:

- Define and improve the go-to-market plans, offerings, and value propositions.
- Drive sales and pipeline
- Build strong internal relationships with Cognizant’s UKI MCU & MDU (Market Commercial & Delivery Unit) leadership, IOA Commercial/Offshore Delivery Heads and other core leaders.

**Key Accountabilities**
- **Closing Sales** - The main responsibility and focus of the role will be the growth of our IOA business within Europe. Specifically, win new deals in customer account per pre agreed targets.
- **Sales Plan Creation**- A critical early task will be developing and executing a growth plan for Financial Services domain.
- **Pipeline Management**- Among the critical tasks likely be featured in the sales plans, are developing the opportunity pipeline, qualifying high priority deals and winning new business in line with agreed targets.
- **Demand Generation**- To work with IOA and UKI MCU teams to identify prospects, create marketing plans and take responsibility to engage new clients in conversation.
- **Proposal Development**:

- Understand customer needs and translate them into winning proposals for Cognizant and its customer in partnership with the presales and solution teams.
- **IOA Solution Development Oversight -** As a pursuit leader, partner with IOA solution architects, delivery teams and other horizontal practices (e.g., AIA, EAS) to create effective deal solutions.
- **Deal Shaping / Pricing Development** - Develop creative deal shapes, commercial structures, and pricing proposals as part of a winning sales pursuit. Work closely with the business unit and regional FP&A teams
- **C-Level Client Relationship Building** - Build relationships across CXO levels in client organizations and developing executive level relationships.
- **Renewal deals in the industry -**Build relationships with the potential customers by working with Vertical and Country teams. Build disruptive propositions to hunt and win these businesses in the industry.

**Key Competencies**
- **BPO** - Deep understanding of Business process outsourcing/Digitization and able to engage Customers in BPO deal, solution, transition, and transformation shaping discussions.
- **IOA Solution Development -**Experience in developing BPO solutions ground up, in partnership with different stakeholders within an organisation.
- **Industry Experience** - Demonstrated ability to understand business process challenges in one or more of our key industries and translating the needs in developing compelling business process solutions with a strong focus on technology-enabled process delivery.
- **Global Experience**- Significant international experience required including being conversant in global service delivery models - both shared services and IOA.
- **Verbal Communication Skills**- Excellent public speaking and presentation skills including the ability to convey a set of complex and detailed deal elements in a compelling, engaging, and easy to understand manner suitable for C-level buyers.

**Written Communication Skills**- Ability to create compelling sales story lines and PowerPoint decks for presentation to C-level executives.

**Approach to Work -**Possess the innate ability to thrive in a fast-paced, client-focused, changing environment and work independently in a self-directed manner.

**Knowledge**
- **Global Business Services** - Client-facing GBS project experience is preferred.
- **Technology**:

- Understanding of technology solutions is required, especially how it affect business and operations.
- **Professional Contacts** - Existing strong relationships with third party advisors, industry analyst, and potential C-level buyers is preferred.
- **Virtual Work Environment** - Experience working in a virtual home / office work environment is preferred.

**Experience**
- Experience in selling Public Sector domain in BPO/Consulting services working for a blue-chip company with added advantage in Public Sector industry selling.
- Executive-level interpersonal, verbal, written and presentation