Installation Team Manager

**Company Description**

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train and manage their staff. We have proven this with major retailers around the world.

Focal Systems is currently expanding our operations throughout the United Kingdom. We are seeking a Field Team Leader to be an integral member of the Focal customer success and operations organization. The Field Team Leader will work intensively with the Focal Systems operations team to ensure all installation operations within their region of the UK are sound at all times. This role will have overall accountability for the successful deployment of our system. We are looking for an individual who can lead and champion deployments for our customers in your area.

**Please note, this will be primarily a night shift role during installation periods.**

**Responsibilities**
- Ensure all KPIs are met relative to Installations for your geographic region
- Overall accountability for deployment
- Coordinate and execute ongoing training of your installation team
- Oversee all Installation Field Service Technicians within their respective region
- Troubleshooting and quality control
- Routine stops at our client locations for battery swaps and diagnostics
- Onsite and offsite maintenance
- Learn to build devices and deploy them
- Serve as primary point of contact reporting anything relevant in the field back to our Product Team
- Ensure all payroll entries are tracked/reviewed for thoroughness and investigate anomalies accordingly for productivity improvements or coaching opportunities.

**Requirements**:

- 2+ years of proven team lead or supervisory experience
- Ability and desire to work independently in an unstructured environment in locations remote from company HQ.
- Excellent communication, presentation and demonstration skills.
- Organized, detail-oriented, dependable and self-sufficient
- Strong customer service orientation
- Interested in technology
- Thrive in a fast-paced environment
- Flexible with your schedule, including nights and weekends
- Must have a valid driver's license and ownership of a reliable vehicle
- Must have a working smartphone (Android or iPhone)

**Why Focal Systems**

**Strong Mission and Values**
- We are a tightly knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception._

**Exceptional Team**
- We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art._

**Outstanding Partners**
- We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors, and partners to support & advise us in our endeavors._

**Benefits**

Paid Time Off & Sick Time

Pay: £20.00-£22.00 per hour

Schedule:

- 8 hour shift

Application question(s):

- Are you comfortable working night shift? This is a night shift position

Licence/Certification:

- driver's license and reliable vehicle (required)

Work Location: In person