Site Co-ordinator- Hartlepool

1 week ago

Hartlepool, United Kingdom Everpool Full time

**Site Co-ordinator
- Hartlepool
**You will act as the front face of IAS (Independant Assessment Services) and will manage the customer experience for all visitors and staff attending the AC. You will be a key part of the customer journey and will need to ensure you maintain the highestlevels of customer service. You will be expected to provide support and compassion to customers across a variety of activities and general queries such as questions about the PIP assessment and assisting with enquiries on expense claims from customers whohave incurred costs to attend the assessment centre. Other daily duties will consist of ensuring the assessment centre is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationaryas required to ensure sufficient stocks are always maintained. You will also manage the appointment arrivals board ensuring systems keep up to date and in good order. You will also manage any special requests e.g., where a translator may be required, undertakethe required identity checks with each customer and general administration duties, e.g., answering the telephone, copying, documents etc.
You will be expected to complete courtesy calls to confirm upcoming appointments, make any necessary changes and also liaise with not only the claimant but potentially the claimant’s carer, guardians and or housing associations.
**Job Details**:

- 37.5 hours
- £21,000
- Shifts between 8am-6pm
- Office based (due to current climate working from home)
- Optional Overtime

**What we need from you**:

- At least 1 year’s customer service experience
- Excellent I.T skills
- particularly Microsoft Office
- Team player
- Compassionate
- Caring manner
- Great interpersonal skills and ability to build a rapport with people
- Time management and attention to detail

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