Reception Supervisor

**Job Title**: Reception Supervisor **Hotel:  **Innside by Melia Newcastle (NE1) **Job Type:  **Full time/Permanent **Salary**: £22,000 per annum Explore Newcastle’s most exciting new 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views of the Tyne and its bridges. Located on the historical Quayside, Innside Newcastle has 161 bedrooms with a contemporary European design, 5 conference suites, and a Gino D’Acampo restaurant and terrace overlooking the Tyne. **Job Summary:  ** We are looking for a Reception Supervisor to join our team of passionate individuals. You will lead and supervise the daily shift on Reception, ensuring Receptionists carry out all duties to the required standard and that all guests are attended to with warmth, efficiency, and in line with our service culture values.   **Your Duties Include**: - Ensure all staff on duty are aware of the daily room count, occupancy, availability, designated first aiders, VIP arrivals, and contractors on site - Oversee the delivery of thorough cross-departmental handovers - Ensure that all guests are met at Reception with courtesy and efficiency, and that any complaints are dealt with promptly, with guidance from the Reception Management team where necessary - Ensure Company and hotel policies are adhered to and the reception team receive full training - Assist the Reception Management team in the implementation of new procedures and co-ordination of training - Coordinate VIPs and groups arrival and departures - Undertake Duty Management shifts  - Support the Reception management team to coordinate and deliver effective incentives to drive continuous improvement, in areas such as upselling and guest experience **Join our Company Your Benefits include:   ** - Excellent discounts through our global My Melia Reward programme for you, your family and friends  - Medical cash plan so you can claim money back for dental and optical appointments - Perkbox, with access to 1000s of deals and discounts - Complimentary gym access  - Lots of opportunities to develop and progress as part of our global family Melia Hotels International - Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth - An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values  - Complimentary meals on duty **What will it be like to work for Meliá Hotels International?** **Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. - We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. _ If you want to know more about **what it's like to work with Meliá**, follow us on: **INSTAGRAM****: - **TWITTER****: - **LINKEDIN****: - **FACEBOOK** **Job Types**: Full-time, Permanent **Benefits**: - Discounted or free food - Employee discount - Referral programme - Sick pay - Store discount Schedule: - 8 hour shift