Practice Administrator

**Location**:
Savile Road, Dewsbury, West Yorkshire

Hours:
Full time

Practice:
Calder Vets Dewsbury

**Your role and responsibilities**

The purpose of this position is to serve as a support function to the Management Team by providing an excellent service to our management team, clients and visitors. This will include, keeping accurate records, various administration duties related to practice, animal patient care and treatment. The Practice Administrator should remain calm, courteous and professional at all times. Key responsibilities include:

- Accurate and timely production of administrative delegated tasks, ensuring GDPR compliance at all times.
- Carry out and be accountable for any delegated duties, specific tasks or responsibilities allocated by the Practice Manager and other senior members of the practice team.
- Working with the Client Care Team Leader on the administration of client complaints according to the practice complaints procedure and escalate to the appropriate person where necessary, handling any complaint tactfully and pleasantly.
- Responsible for the administration of purchasing, assisting to recover debt for all the practices, including referrals to a third-party debt collection service, Payment of suppliers, Banking, Petty cash and liaising with Linnaeus Central Support finance functions in relation to these tasks.
- Communicate effectively with all Associates at the practice and central support as well as external contacts
- Have a flexible approach to an unpredictable workload, with a willingness to provide support for associates as needed, even if the tasks are not explicitly mentioned in this job description or specific delegated jobs list.

**PERSON SPECIFICATION**

Experience
- A minimum of 12 months’ administration experience
- Previous experience of working in an office environment
- IT skills - confident in the use of Word, Excel and Outlook as a minimum
- Knowledge of client-based computer system, teams and outlook.

**Qualifications**

English and Maths GCSE and good general education

Any form of administration qualification.

**Skills & Abilities**
- Organised with the ability to prioritise duties and multitask when necessary.
- Excellent verbal and written communication skills
- Sensitivity and flexibility
- Excellent attention to detail
- Ability to work to deadlines.

**Other qualities**
- Clear speaking voice
- Of smart appearance
- Personable and approachable
- Able to work to set protocols

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About us**

Calder Veterinary Group

Calder Vets Enriches the Lives of Our Team, Clients, and Patients

It's important to us that our team is happy and harmonious. Compassion, trust, skill, and friendship are all key to achieving this. Veterinary Medicine is a way of life. We can choose how to live it.

Calder Vets is about people. We are here because of our clients. We’re human-first and we want the best for our team, our customers, and our patients.

You'll want to work with us if you enjoy an ever evolving and progressive environment. The skills we all have are important because we elevate each other. We want individuals who push themselves and inspire those around them. It’s amazing to have that kind of peer support.

**Part of an amazing global family**

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make **A BETTER WORLD FOR PETS**.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best - caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides h