Schools and Colleges Account Specialist

6 days ago


London, United Kingdom Springpod Full time

**The Company**

Springpod was born from our desire to transform the way young people engage with employers and universities. We empower students to take control of their career paths by connecting them with leading employers and education providers. From work experience placements to apprenticeships and beyond, we are determined to help students discover their future careers - before they leave education.

As a key member of our Partnerships team, the Schools & Colleges Account Specialist will drive continuous engagement with our premium products within the secondary & FE sector, domestically and on a global scale.

**Key Responsibilities**
- Develop relationships with our premium Schools & College partners and optimise our renewals process
- Onboard and train all premium partners and assist with any queries
- Maintain our CRM and manage renewals & upsell/cross-sell process
- Maximise engagement with our premium content, through educators and directly with students
- Provide our product & content teams with regular feedback report from our partners & users and assist with product requests & enhancements
- Work closely with our Acquisition & Engagement team, providing insights into power-users and leveraging our full platform and suite of experiences to benefit our premium partners

Personal Specification

**Essential**

**Experience**
- Experience working in a user-facing role (Customer Success, Client Services, Education or Account Management

**Knowledge**
- Strong knowledge of CRM or project management tools (e.g. Hubspot or Click-up)
- A good understanding of the UK education system and early careers initiatives

**Skills**
- Self-starter, results-orientated, with the ability to operate with a high degree of autonomy
- Excellent attention to detail and effective time-management
- Ability to develop and maintain relationships, internally & externally
- Must be a strong communicator and be able to adapt messaging for specific audiences
- Strong problem-solving capability both independently and in a collaborative environment
- Strong analytical skills

**Desirable**

**Experience**
- Experience working as part of a B2B or B2B2C sales team

**Role Type**; Permanent

**Location**; Hybrid/London

**Salary;** £25 - 28K dependent on experience



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