Carers Support

**Carer Support and Admin Coordinator - SPOA**
Reporting Line: Team Leader - SPOA

Hours/Contract Term: 37.5 hrs/Permanent

DBS: Enhanced DBS required

Location: Innovation House, Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9ND

**Salary: £24,864**

Would you like to be part of a dynamic, developing, and supportive team, committed to supporting the needs of Carers?

**About this role**

We are looking for a self-motivated, flexible, and experienced Carer Support Coordinator to provide direct support to Carers over the phone including conducting a triage to identify needs and areas for support, offering signposting services, and maintaining accurate records in our database.

Additionally, this role involves essential administrative tasks such as processing referrals and updating records on the Local Authority database, including Direct Payments and Carers Assessments.

**About Carers’ Support East Kent**

Carers’ Support East Kent is a charity that provides Carers with the information and support they need. Our services are available to people looking after a relative or friend, who due to physical or mental illness, age related difficulties, disability or an addiction, cannot manage without their support.

Caring can be rewarding but also challenging. Each situation is different, but we know that caring brings practical, physical and emotional challenges. We care about the health and well-being of Carers and provide information, support and signposting/referral to services to help with those challenges.

We are committed to providing consistently high-quality services to Carers, and to reaching Carers who may face problems in finding the help they need to carry on Caring.

**To be considered for the role please submit an up-to-date CV and covering letter including a supporting statement of no more than 2 sides of A4 outlining your suitability for the role according to the person specific.**

The successful applicant will be based at our office: Innovation House, Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9ND

**JOB DESCRIPTION**

**TITLE**:Carer Support and Admin Coordinator - Single Point of Access

**SALARY**:£24,864

**CONTRACT TYPE**:Permanent

**DBS**:Enhanced DBS

**HOURS**:37.5 per week

**EMPLOYED BY**: Carers’ Support East Kent

**RESPONSIBLE TO**:Team Leader - Single Point of Access

**LOCATION**:Innovation House, Discovery Park, Ramsgate Road, Sandwich, Kent CT13 9ND

**OVERALL, JOB PURPOSE**

This post is vital to the delivery of our service contracts and makes an important contribution to the range of Carers’ services provided across East Kent. This position provides direct support to Carers over the phone, including conducting a triage to identify needs and areas for support, offering signposting services, and maintaining accurate records in our database. Additionally, this role involves essential administrative tasks such as processing referrals and updating records on the Local Authority database, including Direct Payments and Carers Assessments.

**CARER SUPPORT COORDINATOR - SINGLE POINT OF ACCESS CORE DUTIES**

**CORE DUTIES**
- Provision of a telephone triage, assessment and support service to Carers from our Single Point of Access
- Respond appropriately to calls received in the Carers Hub, directing the caller to the most appropriate team member
- Manage incoming referrals, ensuring procedures are followed and information systems are updated
- Provision of emotional support (not counselling) to Carers
- Offer support and sign posting to Parent Carers including sign posting to our Carer Money Matters team for financial support.
- Work with Carers to identify their needs and appropriate support options to meet needs.
- Consider Carers views and feelings in relation to their care, support and treatment, or that of the person they care for
- Empower Carers by supporting them to develop confidence and skills to encourage self-advocacy
- Attend support groups or events to facilitate a session for Carers.
- To help with follow up calls to Carers as part of the Carers Assessment process.
- Liaise with and make referrals to other organisations on behalf of Carers
- Assess Carers’ eligibility to access funded support such as the Primary Care Rapid Access Service and grants from Carers Trust and other charities
- Arrange and coordinate support services for Carers through the Carers Hospital Discharge Service as required to support Carers Respite Coordinator
- Manage bookings for Carer events and activities and organise transport and respite to facilitate attendance
- Create new client records on internal database and populate with data from Carer Information Record/Wellbeing summary as appropriate.
- Process referrals for Carers Assessments in line with Carers Business Process and Carers Policy within timeframes stipulated
- Create and update records on local authority database in relation to Carer Assessments.
- Contact Carers within timeframes stipulated in our contract to book C