Re Hire Desk Controller

2 weeks ago

Lutterworth, United Kingdom Nationwide Platforms Full time

This is an excellent opportunity for someone to join a small but busy Re-Hire team here at head office in Lutterworth. As a Hire Controller within our Re-Hire department you will work alongside the Re-hire Team Leader to coordinate external fleet withinour depots. Put simply, as a business if we don’t have the necessary machines that our customers require, you will help our depots source machines from other suppliers, negotiate costs and arrange for them to be delivered and collected. Using your excellentcustomer service and negotiation skills your job will involve liaising with our suppliers and our internal customers within our depots to ensure that the hire process runs smoothly and efficiently.
You will ideally come from a similar background, need to have excellent customer service skills, be able to work well under pressure, have confident computer skills with Word and Excel and be able to prioritise your workload.
In return we can offer, 25 days holiday plus bank holidays, life assurance, pension, healthcare.
Location is Lutterworth and Hours are 8-5.30pm
Responsibilities include:

- Coordinate external rehire ensuring mínimal cost and all administration is up to date
- Liaise with suppliers and depots to ensure the hire process runs smoothly
- Use the in-house system interactively to take orders ensuring that availability is checked first.
- Using your product knowledge, you will provide the customer with the best option for hire.
- Deal with customer enquiries in a professional and polite manner
- Ensure the accuracy of orders entered onto the E-result system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments
- Co-ordinate with the local depot transport coordinator to fulfil customer requirements.
- Ideally you will have worked in a similar industry - powered access/ hire/ construction
- Previous experience in a telephone-based customer service/ administration role is essential
- The ability to work in a fast-paced environment
- Excellent Telephone Manner and communication skills
- Previous experience of negotiation and influencing with customers and internal stakeholders
- Good organisational skills with the ability to multi task and prioritise deadlines
- Good knowledge of MS Office including Word and Excel
In return you will receive:

- A Competitive Salary
- Free Parking
- Health Cash Plan
- Pension
- Life Assurance
- 25 days holiday plus bank holidays
Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leadingsafe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries.

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