IT Installation Engineer

1 week ago

Edinburgh, United Kingdom Gold Group Ltd Full time

**IT Installation Engineer**

Edinburgh

**Brief**

IT Installation Engineer needed for an IT solutions organisation based in Edinburgh who are looking to employ an experienced and well-rounded IT Installation Engineer that takes pride in their work with an in-depth knowledge using Active Directory, Office365, Windows Server and understand firewalls to be able to provide onsite IT/network support.

**Benefits**
- Salary: £30,000 - £35,000 per annum
- Full Private Medical Insurance
- Life Insurance
- Standard Pension Plan
- Career Progression
- Group Income Protection

**What the role entails**:
Some of the main duties of the IT Installation Engineer will include:

- Achieve overall customer satisfaction (CSAT) of 95%
- Consulting and preparing proposals for clients on new technologies that would complement their business.
- Organise and manage all phases of the project to ensure on-time completion with budgetary requirements.
- Provision of appropriate hardware and software in line with the customers' needs.
- Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
- Perform customer follow-up to verify final resolution and determine satisfaction level.
- Implement and Support of services for Microsoft related technologies: Windows Server, Azure, Microsoft 365 (Exchange, Teams, OneDrive and SharePoint Online), Intune, Autopilot, Basic Admin SQL, etc.
- Implement and Support of disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, switches, VLANs.
- Deployment of end user devices; Microsoft Windows and MacOS

**What experience you need to be the successfulIT Installation Engineer**:

- Scoping, installation, configuration and understanding of firewalls preferably Watchguard.
- Scoping, installation, configuration and understanding of network Layer 2 and 3 switches preferably Cisco and Ubiquiti switches.
- Local Area Network topology understanding as it relates to VLANs, tagging and untagging.
- Experienced in laptop builds straight out the box by following guided manual processes and or MS Autopilot
- Understanding of Voice Call Queues and Auto Attendants
- Experienced in setting up video conferencing installations by following guided manual processes to setup equipment like Logitech Cameras, Microsoft TAP systems or Barco Clickshare
- ConnectWise Automate RMM Fundamentals or other
- Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active Listening and customer-care)
- Ability to adapt to changes quickly; Self-motivated and self-disciplined, you remain calm under pressure and you are a capable and tenacious problem-solver.
- Typing skills to ensure quick and accurate entry of service request details
- Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team
- A Full Driving license.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

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