Ed Flow Coordinator

**Job Title**: ED Flow Coordinator

**Division**: Unplanned & Integrated Care

**Care Group**: Urgent & Emergency Care

**Band**: 3

**Salary**: £21,730 - £23,177 per annum/pro rata

**Interview Date**: TBC

We are recruiting for aED Flow Coordinator who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

The aim of the Patient Flow Co-ordinator is to provide support to the Quality & Safety Lead (QSL) in dealing with general administrative tasks. The concept is designed to free up valuable nursing and medical time to avoid delays, keep within the breach time frames and improve the patient experience.

The Flow Co-ordinator will be expected to work as part of the team, under the direction of the QSL and daily Duty Manager, ensuring smooth flow of patients through the department and Emergency Floor.

To communicate with all members of the multi-disciplinary team and other agencies when necessary.

To book transport for patients if required in the absence of the ED Admin Clerk.

To assist in the provision of a safe environment for the safety and welfare of patients and staff within trust policies.

To be customer aware at all times.

To recognise escalating workloads and potential situations where patients may breach and instigate appropriate action.

To ensure data quality awareness is promoted throughout the Department, including implementation of necessary procedures and guidelines.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

**Please note flexible working is not Bank**

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust’s and the Kent and Medway Safeguarding Board’s policies on safeguarding children, young people and vulnerable adults.

To provide administrative support to the QSL to support the smooth flow of patients through the Emergency Floor (EF) all leading from the Emergency Department (ED).

To provide clerical support for the EF Daily PLD checks for DTA’s

To ensure the ED computer system is up-to-date (in real time) at all times.

To respond to numerous general enquiries by either the telephone or face to face with patients/ relatives and staff regarding the flow of patients through the department.

To bleep the necessary specialty staff as requested by the QSL/EPIC ensuring time of reviews are documented appropriately.

Escalation of KPI’s to DM

The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. The post holder would also be expected to learn the admin/ booking process to help assist during periods of need.