Continuous Improvement

**About the Role**:
**Are you naturally motivated and highly organised? Have a talent for prioritising? or seeking your next administrative position within an industry leader?...**

Joining our Operations Team within this newly-formed position, you will be crucial in supporting the Operational Planning Team across a range of continuous improvement projects across the department.
- **In return for your hard-work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and our standout company benefits**

Paying a salary of up to £17,846.40 / 30 hours per week
- Plus access to our annual STIP (annual company-wide bonus) scheme up to 10% of your salary- ️ Fantastic career progression and opportunities to grow and develop your skills

️ 33 days annual leave incl bank holidays plus your Birthday off + two paid volunteering days per year
- A flexible hybrid-working policy post probation period
- An enhanced maternity and paternity policy
- Dedicated training and personal development opportunities
- Study support available for additional qualifications, courses and accreditations
- Numerous wellbeing initiatives incl 24/7 access to mental health support, free weekly breakfast + on-site gym at our Chester HQ
- Regular social events including monthly team outings and end of year party
- **Taking up your new role within this newly-formed position, our newest addition will support the evolution of the Operations Planning Team based in Chester.**

We want to hear from those who are passionate about analysis and coordination with a high attention to detail and the ability to think outside of the box, as well as enjoying working within a fast-paced, changing environment, and being involved in Continuous Improvement projects across Operations that have a real business impact.-
**Your Responsibilities**:
Reporting into the Planning Manager, will be highly autonomous and focused heavily on maintaining and coordinating the administrative side of planning with involvement in and focusing upon: - Scheduling and updating multi skilled areas to ensure business objectives are met. - Scheduling off phone activity whilst maintaining forecasted Service Levels - Reviewing and taking ownership of holiday requests and mailbox queries whilst remaining proactive towards daily KPIs and SLAs - Planning for changes in work patterns, investigating potential scenarios, and finding solutions to challenges that arise along with raising any concerns or issues to the Planning Manager - Adding support towards reports to determine call volume, calling patterns, service trends, and staff productivity or efficiencies. - Produce regular feedback on trends or queries to your line manager to address, - Responsible for delivering our communication strategies to the Operations team - Provide administration & engagement support to the Customer & Owner experience leadership team

**Skills and Qualifications**:
**We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success**

By _Being One Team, Owning it, Communicating Honestl_y and showcasing a devotion to _Learning, Growing and Innovating_, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

**First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills**:

- Highly self-motivated and performance orientated with the ability to prioritise,
- Professional and flexible approach with a “can do” attitude,
- Excellent attention to detail
- Highly organised, self-motivated individual who can produce high quality work under pressure

**Although standouts will also have**:

- Ability to work in a team and as an individual with great communication skills,
- Previous exposure and understanding of a Work Force Management tool (preferably Calabrio)
- Experience of working in the travel industry
- Previous experience in a similar role in a contact centre environment

**This is a fantastic opportunity for those with a flair for organisation and a drive to deliver a standout service, to take up their latest challenge within our motivated team, we welcome you to get in touch or apply**

**Who we are**:
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years’ industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be an 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand.

The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in