Medical Secretary/referrals Administrator

Job title: Medical Secretary / Referrals Administrator

Hours: up to 37.5 hours per week

**Salary**: £10.92 per hour

Holidays: 28 days plus bank holidays (pro rata)

Reports to: Line Manager

**Responsibilities**:

- Processing referrals, reports (insurance, government and solicitors) and letters.
- Dealing with telephone enquiries regarding referral letters (secretaries, hospitals, patients and outside agencies.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Produce referrals using the e-RS electronic referral system and paper referrals when applicable, including processing of 2 Week Wait referral (2WW) within the required time frame.
- Audio typing
- Processing patient letter requests (fee paying).
- Assist the clinical team with guidance of referrals if needed.
- Contacting the hospital/s with queries.
- File and store records as required.
- Photocopy documentation as required.
- Input data into the patient’s healthcare records as necessary.
- Manage all administrative queries as necessary.
- Carry out system searches as requested.
- Produce meeting agendas and recording of the minutes (if needed).
- Maintain a clean, tidy, effective working area at all times.

**Confidentiality**:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety policy, the Practice Health & Safety manual, and the Practice Infection Control Policy and published procedures. This will include:

- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of standards of cleanliness consistent with the scope of the post-holder’s role.
- Demonstrate due regard for safeguarding and promoting the welfare of children.

**Equality & Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, with such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.

**Communication**:
The post-holder should recognize the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members, patients, carers and any third party companies with whom we work.
- Recognise people’s needs for alternative methods of communication and respond accordingly.

**Any Other Duties**:
Any other duties as may be determined by the Practice management team and Partners.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.92 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- PETERBOROUGH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Working within primary care, nhs or medical settings: 1 year (required)
- Medical Secretary/ Referrals Administration: 1 year (required)

Work Location: In person

Reference ID: TWWH Medical Secretary / Refer