Lettings Coordinator

**Role Overview**

Our Lettings Coordinators are key members of our front office teams and ensure that our Landlords and Tenants get the very best customer service from start to finish.
We are looking for an enthusiastic individual who pays attention to detail and who can work effectively on their own and within a team. We want those with a can-do approach and someone who isn’t afraid to get involved in lots of different projects whereby you will swiftly become the go-to person in your team.

**Team Overview**

**Key Responsibilities**

Our processes are crucial to ensuring the very highest standards of customer service. As one of our Lettings Coordinators, you will be responsible for several key areas:
**Compliance**
- Sending out paperwork to landlords and ensuring the property is compliant before marketing
- Creating and updating property details on our system
- Staying up to date with the latest industry legislation and Anti Money Laundering procedures
- Keeping in contact with our centralised deal progression and Property Management teams to ensure we have all documents in place before a move in

**Marketing**
- Preparing Market Appraisal packs and sending out letters from your Head of Lettings
- Booking “Pitch” appointments with the landlord and Head of Lettings to see the property
- Booking photography, floorplans and EPCs through our preferred suppliers and uploading these onto the system and website
- Creating office marketing materials - window cards to show off our best in class properties and eye-catching brochures for our negotiators to take out on viewings
- Use our external systems to send out ‘let in your road’ success flyers and create adverts for Instagram and Facebook
- Arranging for re-evaluation by Head of Lettings of any relet properties and preparing the necessary documents for remarketing

**Correspondence**
- Handling all incoming phone calls with the highest level of professionalism
- Providing feedback to landlords, tenants and applicants following viewings
- Applicant and client care in line with company procedures
- Organise and carry out viewings when the negotiator is unavailable

**General**
- Preparing for office audits (internal and external)
- Liaising with Relocation Agents by sending the details of new properties
- Working closely with the Sales Coordinator to ensure the smooth running of the office including stationary ordering, H&S responsibilities and rotas.
- Managing incoming invoices and arranging for payment

**Key Skills**
- Have previous experience in a busy lettings, agency or sales admin environment.
- Have the ability to multi-task
- Excellent written and communication skills
- Have a strong customer focus, high accuracy and good attention to detail, excellent organisational and prioritisation skills.
- Ability to work effectively in a fast paced environment individually and as part of a team
- Excellent telephone manner
- Preferably be ARLA qualified
- Enthusiasm to do a good job
- Have a good knowledge of Microsoft Office and experience with property/lettings software.

**Assessment applicants can expect during selection**
- 3 stage interview
- Personality Profile
- Skills Test

**Savills employee offer