Supervisor

**Job Title**:Assistent Manager **Reports to**:General Manager **Direct Reports**:Fitness Personnel **Purpose** This position is responsible for oversight and supervision of the fitness facility in Kings Gym while on shift. Individuals holding this position must be able to solve on-the-job issues by utilising effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe and welcoming environment for all members of the Kings Gym community. Lastly, this person is responsible for providing quality customer service by assisting members with their long-term fitness goals. **Duties and Responsibilities include, but are not limited to**: - Assist the Gym Manager in the day-to-day smooth running of Kings Gym fitness facilities - Act as Duty Manager for the Gym, in the absence of the Gym Manager - Line management of Kings Gym fitness personnel - Responsibility for legal compliance including Health and Safety - Responsible for targeting improvements in service delivery, KG Audit - Record and monitor daily safety checks on all equipment (machine maintenance), report any hazards and ensure works are completed - To ensure any potential hazards are reported to the Gym Manager - To support with tours of the facilities and the "selling" of memberships - Monitor deliveries, goods in and out, Biffa collections - Great communication and leadership on our Slack Platforms **Members** - To deliver a customer service focused culture across the Kings Gym operation - To listen to & communicate effectively with all our members - To deliver services that are easy to access for all members - To be competent and confident in the use of all equipment in the gym - To offer and provide advice, motivation and support as required to all users. - Carry out gym induction for Members and Guests to ensure safe and effective use of all equipment. - Motivate and encourage Members to ensure repeat custom - Making sure all members are following the Kings Gym Rules **Learning, Growth and Development** - To guide, train and motivate people, managing their performance and delivering a culture of development and performance. - To work effectively with people, developing productive relationships with colleagues and stakeholders. - To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives. **General Duties**: **In addition, all**employees** have the following general duties laid out in their job descriptions**: - Provide customer service though: interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on how to use equipment, and answering questions. - Ensure the fitness area remain clean and organised; organise loose weights, weight plates, and bars on the gym floor and communicate with members to keep the facility tidy. Disinfect and clean equipment and complete simple maintenance checks. - Actively supervise the gym floor, completing regular floor checks. - Maintain a clean and tidy workspace behind the counter. - Act in a professional manner by upholding Kings Gym policy when involved in conflict management with members and staff. - Perform opening/closing procedures of the fitness floor and cardio areas - Attend mandatory meetings and team training sessions. - Actively marketing and promoting current facilities and programs as per your manager’s request - Maintain a standard of performance on daily tasks. - Communicate clear and concise information as needed to members, emergency medical service personnel and police services where required. - Adhere to all Kings Gym guidelines and any reasonable request from your line manager or the senior leadership team. **Your KPI’s** - Your KPI’s will be agreed and communicated by your line manager INDMANAGE