Customer Service Advisor

7 days ago

Blackburn, United Kingdom Brown & Brown Europe Full time

**Customer Service Advisor / Sales Support Advisor**

**Location: Blackburn**

**Package**:£Negotiable + Bonus + Benefits

As Premier Choice Group continue to grow we’re looking to add to our Sales Support team in Darwen to ensure our clients receive the best service possible and we maintain our level of support to our network of consultants.

We’ve been looking after our clients’ needs for over 25 years and you will be working as part of a dedicated team to provide support across a range of products such as Private Medical Insurance, Cash Plans, Travel Insurance, Health Screens and more.

**The day to day**:

- Providing high level administrative support to Consultants
- Assisting with the management of policy memberships and liaising directly with insurers (adding/removing members, personal details changes etc.)
- Provide assistance with the day to day operations of the office (post, filing, data entry and ensuring all documentation is issued on time and correctly.
- Updating and maintaining our CRM system
- Ensure all data is handled securely and in line with GDPR and associated rules and regulations.
- Liaise with key stakeholders to maintain accurate records (Insurers, Consultants, Internal Management)
- Maintain competencies compliant with FCA regulations

**The Rewards**:

- A negotiable basic salary coupled with all the normal benefits (Pension, Holiday, DIS) as well as Private Medical, Cashplan and access to the annual share save scheme
- A fantastic working and team focused environment with full support for ongoing professional development (including funding for qualifications - post probation)

**About you**:

- You’ll have strong administrative skills, ideally developed within an insurance or financial services organisation with working knowledge of Microsoft products (Word, Excel, etc)
- A working knowledge of the healthcare industry/products such as Private Medical Insurance, Health Cash Plans, Travel Insurance, Health Screening and associated pieces
- You’ll have a can do attitude and always be happy to assist our key stakeholders with their requirements
- Your skillset should include strong Communication (Written, Verbal, Video), Administrative, Time Management and IT skills
- Strong attention to detail
- The availability to travel occasionally to other base offices or alternative location for the purpose of training or meetings

**Wider About Us**:
Premier Choice Group are part of Brown & Brown (Europe) Ltd, whose aim is to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people. We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professional and accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities.

We expect the same from everyone we hire. With a federated group of businesses, we can offer a diversity of experience and with our overarching mission we can ensure the success of our people and business.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: DH28012

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