Driverline Apprentice

Fleet Evolution are a small but growing employee benefits business specialising in employee car schemes. This is a growing market and one which is challenging and complex within a small company that is growing and thriving. We seek apprentices to join us to fuel our growth and to develop long terms careers with a great potential

Since 2013 Fleet Evolution have developed a fantastic apprentice programme aimed at taking intelligent driven people to develop into leading lights within our organisation. All but 3 of our team have come via our apprentice programme and we have a proven track record in taking in talented people who want to develop a career but need a break into this programme and developing them into senior roles within the business.

The successful applicant will spend 15 months completing a level 2 or 3 NVQ in customer service or business admin while training in our engagement team who onboard customers and educate their team on electric cars.

We are currently looking for a friendly, approach individual to join our Driverline team. As a Driverline representative you will be responsible for providing a memorable and positive experience to every one of our drivers. You will be expected to listen, deliver, and care throughout every interaction. Your role will also include
- Endeavouring to provide a seamless and effortless experience to customers when dealing with complex queries.

What the role involves
- To provide efficient and professional customer service to both customers and colleagues
- To be the first response for Driver queries
- Process driver documents
- Keeping relevant systems and spreadsheets up to date

The skills we’re looking for
- Excellent telephone manner
- Clear communication skills
- Organised
- Problem solving skills
- Attentiveness

We don’t want you to just give our customers an outstanding first impression, you are the perfect introduction to our long-standing commitment to providing exceptional customer service.

Joining our Driverline team is the ideal opportunity for a hungry individual to train and progress in a fast-growing company where your achievements will only be limited by your drive. After 15 months your salary will move to £20,000 and after and after a further 12 months to £22,000 as a minimum with a company electric car. The lower salary in the apprentice programme is to enable you to be fully trained to include external training bodies, developing in areas we agree will benefit you and us.

Must have a minimum of 5 GCSE’s A-C including Maths and English. You must be positive, hardworking, friendly, and open. Please note, we are in a remote location with poor public transport links so public transport is not viable.

In return, you’ll get full training, a career development plan, and a market leading suite of benefits. We want to train our stars of tomorrow and would love to welcome others to the programme.

The benefits we offer
- Competitive salary
- Company pension
- Onsite parking

**Salary**: £12,000 per year increasing to £20,000 on completion of your apprenticeship

**Job Types**: Full-time, Apprenticeship

**Salary**: £12,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

COVID-19 considerations:
We have 1m between work stations and handwash facilities throughout

Ability to commute/relocate:

- Tamworth, Staffordshire: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)