Facilities Management Assistant

**Facilities Management Assistant**

**Permanent Full time 35 hours**

**Located Carlisle**

**Working Pattern Monday to Friday 9am to 5pm**

**Salary £21,390
**ADVERT TEMPLATE**

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

**The difference you’ll make**

Carry out the full range of administrative duties to support the Contract and Facilities Managers in relation to the management of all contracted services, including specialist contracts. Provide clear, supportive, and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution. Maintain Facilities Management records as required, including health and safety documentation, first aiders, fire marshals etc. to ensure the retention of accurate data, and compliance with associated regulations and Policies.

**So, who are you?**

Experience of working within a busy customer facing Facilities Management environment.

Knowledge of Health and Safety principles.

Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, flexible working, and the chance to learn valuable new skills. We empower our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job and make a difference to our customers, we think you’ll love it here. Sound like a challenge you’d like to take on? Then get in touch and let’s talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.

**Role Profile
- Carry out the full range of administrative duties to support the Contract and Facilities Managers in relation to the management of all contracted services, including specialist contracts.
- Provide clear, supportive and accurate advice to colleagues in relation to Facilities Management procedures, escalating issues and complaints as appropriate to ensure effective resolution.
- Support all aspects of office moves and the premises programme, assisting the Contract and Facilities Managers and Project Managers as appropriate.
- Maintain Facilities Management records as required, including health and safety documentation, first aiders, fire marshals etc. to ensure the retention of accurate data, and compliance with associated regulations and Policies.
- Work in an advisory and supporting capacity to enable process improvement with Facilities Management.
- Develop effective relationships with internal and external stakeholders as appropriate, to resolve issues and queries, escalating for line management intervention as required.
- Ensure adherence to internal business processes to effectively support the Facilities Management function.
- Contribute to the continuous improvement of processes and procedures.
- Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
- Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

**Knowledge, Skills and Experience
Essential
- Experience of working within a busy customer facing Facilities Management environment.
- Knowledge of Health and Safety principles.
- Experience of working with contractors, within Facilities Management.
- Proficient use of Microsoft 365.
- Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.
- Results focused with the ability to take ownership of tasks.
- Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
- Excellent team player who can work flexibly to meet business requirements.

Desirable
- Understanding of Microsoft Project.