Mortgage Servicing Assistant

About the team:
The Mortgage Servicing team process customer service related tasks for the lending brands within OSB Group.

About Us:
OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.

What you will be doing:
In this role, you will have the opportunity to engage with customers both internally and externally to the business in relation to mortgage queries received whilst providing a high level of customer service.

Your responsibilities will include
- Provide a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
- Ensure that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
- Take responsibility for your own work and proactively seek to support other team members in achieving theirs.
- Work closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
- Ensure that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.

In return for your commitment:
We offer a base salary dependent on experience from £20000 - £21500, and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as, cycle purchase scheme, season ticket Loan, holiday purchase/sell schemes, employee perk portals and save as you earn scheme.
- Prioritising your well-being

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience delivering excellent customer service in a team environment
- Previous administration experience ideally within financial services environment
- Ability to deal with phone enquiries in a confident manner
- Strong knowledge of Microsoft Word and Excel

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:

- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. _
- Whilst we are an organisation that values face-to-face interaction and relationship building, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. T_
- he vast majority of roles throughout the Group fall within scope of our Hybrid Working approach, which aims to provide ongoing flexibility and support in terms of work:life balance. Our approach provides opportunity for individuals to informally agree with their Line Manager how they split their working week between their primary office location and home. _