Streetworks Coordinator

**Streetworks Coordinator**

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra.

You will play a key role as part of a small team providing an essential service for our customers. You will be responsible for the timely allocation and despatch of high priority works to engineers to meet service level agreement (SLA) and timescales that have been set out by Thames Water to our customers. You will manage all work on the out of hours engineers and take any relevant action required to ensure work is seen through to completion.

The Streetworks Coordinator’s key role is to monitor all work order requirements through the effective delivery of company processes for all lines of business. This includes client and field operations liaison, providing input into street works compliance, improved performance in relation to Section 74, Fixed Penalty Notice.

**Position**: Streetworks Coordinator

**Location**: Customer Solution Centre, Slough, Berkshire

**Job Type**:permanent, full time

**Hours**:Monday to Friday, 37.5 hours (8am - 4:30pm)

**Salary**:£26,000+ per annum depending upon experience

**Benefits**:24 days holiday (plus bank holidays); personal learning; workplace pension; onsite restaurant; free parking; free access to wellbeing support; friendly working environment

**About the role**:
Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to waste-water network and drainage problems.
- Arrange for Streetworks Permits as required and in accordance with procedures.
- Ensure Traffic Management Plans are available in accordance with procedures.
- As Streetworks Coordinator, you will be responsible for assisting with the management and administration of permitting. This will involve the monitoring and coordination of Streetworks activities
- Working closely with local authorities, you will be responsible for opening and closing permits using Streetworks systems whilst ensuring that all aspects of the TMA (Traffic Management Act) are met. Respond to Highways comments, PMR and manage active permits to prevent any Fixed Penalty Notices and Overrun charges.
- Assist with day-to-day operational aspects of the project and scope.
- Monitor and identify street works compliance, performance risk in relation to Section 74, Fixed Penalty Notice.
- Lead on all aspects of Streetworks co-ordination providing clear understanding of all Permits.
- Implementation of change and alignment to department and business strategy
- Effective control of the processes, resources and data concerned with Highways authority. Control successful delivery of time bound SLA’s.
- Liaise with Sub-contractors on effective updates of all permitting matters.
- Be aware of Lanes Group policies and their responsibilities towards them
- Any reasonable ad-hoc duties requested by management

So if you enjoy working in a fast paced environment and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then _we _are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

**About you**:

- Be hard working and respectful
- Comply with health and safety standards.
- Have great interpersonal skills to create relationships with the team, engineers, and wider Lanes Group network
- Have basic knowledge of both Microsoft 365 and Google Suite
- Have solid communication skills (both written and verbal)
- Be resourceful and proactive
- Multi-task, prioritise, work under pressure and on own initiative
- Have the ability to deal with people at different levels

**_
Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mi