Team Leader

**Details**:
**Reference number**:

- 349073**Salary**:

- £54,631- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- VOA - Operational Leaders - Regional Valuation Unit Wales and West**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Bristol, Cardiff, Carmarthen, Exeter, Plymouth, St Austell, Stoke-on-Trent, Swansea, WrexhamAbout the job

**Job summary**:
The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers. As one of the largest employers of surveyors in the country. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We are committed to providing our people with a work environment which is accommodating and accessible to all, one which values diversity and inclusion in everything we do. We welcome applicants from a diverse range of backgrounds, who bring different perspectives, promote innovation and enable us to be representative of the communities we serve.

**Job description**:
**Team Leader - Wales & West - Role Overview**

The Regional Valuation Unit Team Leader is a key member of the unit’s management team. The Team Leader will support the Unit Head in leading our highly skilled workforce and have the opportunity to manage a range of professionals including qualified Chartered Valuation Surveyors to deliver targets and objectives in an ever-changing property-based environment.

**Team Leader - Wales & West - Key Responsibilities**
- To line manage a team within the Regional Casework Unit. The team will consist of Valuation Leads and Team Managers who in turn, have line management responsibility for caseworkers.
- To be pro-active in managing risks, anticipating issues, and understanding underlying causes before providing relevant solutions.
- To manage the resource of all Valuation Lead teams, identifying where resources can be redeployed to support the meeting of operational objectives.
- To manage team performance and taking proactive action where appropriate.
- To provide regular coaching and development discussions with direct reports, ensuring that development plans are in place and actively managed.
- To create and promote an inclusive working environment that values everyone for their individual contributions.
- To engage and support the team through change by communicating the need for change, identifying, and promoting potential benefits, and ensuring the team feel involved in the development of change plans.
- To identify and communicate business needs and robust workforce plans to maximise efficiency and to manage and mitigate potential risks.
- To encourage innovation within the team to enable continuous improvement suggestions to be captured, evaluated, shared, and implemented.

**Person specification**:
We’re looking for an inspirational leader possessing extensive operational delivery and management experience. You will have a natural affinity for continuous improvement and the ability to build and maintain trusted networks.

You will have well developed empathetic skills with the ability to support individuals through a variety of social and workplace issues encouraging healthy work-life balance and utilising appropriate HR policies where appropriate.

**Essential Criteria**
- Strong leadership skills developed through extensive operational delivery experience, including leading a team to deliver performance in a fast-paced, changing environment.
- The ability to monitor the operational performance of the team against strategic targets and objectives, identifying issues, and making recommendations on action to be taken.
- Up to date knowledge of Non-Domestic Rating - Check, Challenge, Appeal (CCA) and/or NDR Revaluation
- Good horizon scanning skills in the ability to identify potential issues and propose solutions ahead of issues becoming problems.
- Stakeholder management and influencing skills with the ability to use high levels of communication, collaborative and interpersonal skills to achieve solutions.
- The ability to evidence your contribution to the meetings of organisational targets.
- A clear understanding of managing attendance and wider HR policies including the ability to support, coach and empower individuals to improve their performance and providing constructive feedback.
- Willingness to travel.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Making Effective Decisions
- Seeing the Big Picture

**Benefits**:

- Alongside your salary of £54,631, Valuation Office Agency contributes £14,750 towards you being a member of the C