Customer Care Administrator
3 days ago
Customer Care Administrator - Hampshire - Permanent
Fawkes and Reece are currently recruiting for one of the top Developers who are looking to recruit an organised and driven Customer Care Administrator for their Kent office. They are a multi awarded winning business with a reputation for providing fantastictraining, development and progression.
The role involves managing and delivering post contract services to their clients and purchasers. To continually improve the customer journey and enhance customer satisfaction results.
**Customer Care Administrator Key Duties**:
- Assist in the organisation of the Customer Care Operatives daily diaries, including coordinating works to Open Market and Housing Association customers whilst liaising with the Customer Care Manager.
- Answer incoming calls into the Customer Care Department in a timely manner - within 3 rings.
- General office administration duties i.e. letters, scanning, printing, filing and binding of documents when required.
- Be responsible for the Customer Care telephone system including any relevant recorded messages.
- Attend Customer Care Team Meetings to report on progress on day to day issues.
- Log any out of hours calls received via Orbis onto CRM. Telephone contact is to be made with each customer/resident to confirm works have been complete or are booked in.
- Any other tasks as directed.
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Customer Administrator
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Customer Administrator
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