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Leasehold Officer

2 weeks ago

Worthing, United Kingdom Worthing Homes Limited Full time

**Leasehold Officer**

37 hours per week

Up to £ 35,580 per annum depending on experience (Fixed Term Contract - 6 months)

We have an exciting opportunity for a Leasehold Officer to join our Development team on a 6-month fixed term contract. Are you an experienced Leasehold specialist who enjoys working in a fast-moving environment?

In this role you will be responsible for the day-to-day operational aspects of our Leasehold team acting as the in-house expert on all aspects of leasehold management. You will advise and support customers, assisting them to access all of Worthing Homes leasehold and shared owner services.

We pride ourselves on our customer focus and so we are seeking a like-minded individual who is passionate about delivering excellent customer service. You must enjoy engaging with people, have strong communication skills and enjoy working in a dynamic and varied role.

**Key responsibilities**:

- Manage day to day enquiries from leaseholders and shared owners and their solicitors/agents including maintenance repairs, service charge enquiries and housing management queries
- Ensure consultation regarding proposed works and consequent service charges are legally compliant. With the support of the surveyors, lead on and co-ordinate all leaseholder section 20 consultation exercises in respect of major works
- Support the management of our relationship with estate management companies on new development schemes, monitoring management agreements and reviewing management company charges
- Process all Shared Ownership new build & re-sales of properties ensuring enquiries from purchasers and solicitors are dealt with inline with our policies and procedures
- Review service charges to maximise the income we are entitled to recover
- Lead the income collection and monitor service charge and major works service charge arrears cases, giving advice and taking appropriate action regarding the recovery of arrears
- Ensure all first response complaints from leaseholders and shared owners are dealt with
- Effectively manage all properties not let under assured or fixed term tenancies, ensuring income is maximised and breaches are dealt with.

**About You**:

- Experience of providing a front-line service to customers in social housing or similar organisation is desirable along with knowledge of leasehold management
- You will be an effective communicator with strong interpersonal skills and enjoy working directly with customers
- You must be highly organised and able to prioritise a varied workload amongst competing demands
- You will be adept at remaining calm under pressure, and able to problem solve when dealing with difficult situations and competing priorities, ensuring you deliver results to tight deadlines
- You will be experienced with technology with the ability to use Microsoft 365 and mobile working equipment.

**Why work for us?**
- We offer a competitive benefits package including:

- Hybrid working with a mix of home working and time in our Worthing office
- 29 days’ annual holiday plus bank holidays
- 4% employer pension contribution (matched up to 6%)
- A great flexible working environment, with a range of family friendly policies
- Access to a wide range of discounts and cash back offers, including gym discounts

**Closing date: 17 May 2024**. Interviews will be held at Davison House, Worthing.
- We are an inclusive organisation and value each individual’s unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background._