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Receptionist/admin Assistant
2 weeks ago
**Salary**
Salary calculated in line with NJC pay scale (outer London), NJC Scale 1-3, OL 3-5
**Contractual hours**
22.5
**Basis**
Part Time
**Job type**
Support Staff - Other
**Location**
Sutton
**Job category**
Administration
**Date posted**
03/09/2024
**Job reference**
GST-R0496
The Receptionist/Admin Assistant will act as the first point of call for all school visitors and callers, welcoming visitors and directing them as appropriate, and managing all incoming telephone calls and queries. They will play an integral part of the School Office team to ensure that a professional and efficient administrative service is provided at all times.
**Main Reception Responsibilities**
- Act as the first point of contact for the school, welcoming visitors in a professional and hospitable manner, ensuring signing-in procedures are followed
- Provide an efficient and courteous telephonist service, receiving and prioritising incoming telephone calls and dealing with them appropriately, including recording and distributing messages as required
- Ensure that safeguarding and security procedures are adhered to at all times. This will include ensuring that all visitors sign in on arrival and are issued a visitor badge, and liaising with Heads of Departments and HR to ensure all required vetting checks have been undertaken
- Receive, direct and relay messages to staff and students as required
- Coordinate the external and internal post
**Administration Responsibilities**
- Assisting with various administrative tasks and duties, using Microsoft Office (Word, Excel, Publish etc.)
- Maintain and update student information records on BROMCOM
- To be the first port of call with regards to communications to staff, students and parents
- Provide an efficient administrative service to the school to include, but not exclusive
- Provide first aid support as and when required and in the absence of the Principal First Aider
- Proactively action any admin requests sent to the office inbox in a timely manner
**General Responsibilities**
- To provide administrative support within the School Office Team, ensuring that a professional and efficient service is provided at all times, to include but not exclusively:
- Answering the phone.
- Liaising with visitors.
- Distribution of post, both internal and external.
- Administrative support with school mail merge requests
- Covering student reception or other areas as and when required due to absent colleagues
- Be responsible for keeping up to date with the requirements of the role, by attending appropriate INSET and meetings, and keeping abreast of changes in legislation
- Be aware of and comply with policies and procedures relating to child protection, equal opportunities and race equality, health and safety, confidentiality and data protection, reporting all concerns to an appropriate person
- To undertake any other duties commensurate with the post as may be required by the Line Manager or the Headteacher
Undertaking any other duties commensurate with the post as may be required by the Headteacher requirements of the person specification.
**Job Specification - Receptionist/Admin Assistant**
**ESSENTIAL**
**DESIRABLE**
**Education, Qualifications and Training**
- Educated to at least GCSE 4/C+ standard (or equivalent) in English and Mathematics
- Willingness to undertake ongoing training
**Experience and Knowledge**
- Experience of working in a busy office environment
- Experience of working in a school or similar establishment
**Aptitude and Skills**
- Ability to provide excellent customer care as first point of contact
- Excellent verbal and written communication skills, with the ability to communicate with colleagues, students, parents and other visitors in a professional manner
- Efficient, accurate and excellent attention to detail
- Excellent organisational skills
- Ability to show initiative and work under pressure, multi-task and work to strict timelines
- Ability to work constructively as part of a team and form good relationships with colleagues
- Ability to work flexibly to support others and respond to unplanned situations
- A good standard of IT and data inputting skills e.g. Word, Excel
- High standard of literacy and numeracy skills
**Additional Requirements**
- Able to appropriately deal with confidential information
- Desire to enhance and develop skills and knowledge through CPD
- Demonstrate a commitment to safeguarding and the highest standards of child protection
- Recognition of the importance of personal responsibility for Health and Safety
- Commitment to the school’s ethos, aims and its whole community