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Customer Service Representative

2 weeks ago

Gateshead, United Kingdom Scientific Laboratory Supplies Full time

**Northern Balance**

Role: Customer Service Representative

Report to: Customer Service Team Leader

Location: Northeast based

Working pattern: Permanent, full time.

**About us**

With over 150 years’ collective weighing expertise, Northern Balance is a trusted and long-standing engineering partner to critical industries such as Chemicals, Food, Drink and Pharmaceuticals. Our calibrations, testing, repair, maintenance, supply and installation services are underpinned by our technical knowledge, which combined with effective service planning help to achieve operational productivity and customer excellence.

**Job Summary**:
As a Customer Service Representative you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.

**Key Responsibilities**

The Customer Service Representative will be responsible for:

- Delivering second to none customer service to the customers, dealing with a wide range of day-to-day queries around, orders, products and returns.
- Communicating clearly and working closely with the Sales Manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Ordering processing and fulfilment for assigned customers.
- Processing customer returns
- Generating sales quotations

**Who we are looking for**
- A passionate and enthusiastic Customer Service Representative who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- Experience in managing quotations through to purchase order
- The ability to keep calm under pressure and be able to priorities and reprioritise your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and support your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- Experience using HubSpot would be an advantage but not essential.
- Ability to think on your feet in a fast-paced environment.

**What we offer**

Alongside our commitment to your professional & personal development, Customer Service Representative will also receive a generous benefits package including:

- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity & Paternity leave
- Small, friendly, & sociable teams with staff events
- Career opportunities for development & progression

Northern Balance is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Indeed