Medical Administrator

Lime Tree Surgery is a large, multi site GP Practice in Worthing. Our friendly Administration team are looking for a full time administrator to join our busy practice team. The role will require the applicant to work autonomously, have strong IT skills, be able to work under pressure and have excellent communication skill.

**Job description**

**Hours**:

- **Tuesday - Friday 8am - 6pm**

**or**
- **Monday, Wednesday, Thursday & Friday 8am-6pm**

Total: 36 hours. **Job Summary**

**Primary Responsibilities**

The following are the core responsibilities of the Medical receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

- Type and send referrals
- Deal with task queries, involving ringing hospitals and patients for relevant information
- Answering telephone calls from patients
- Audio typing referrals
- Dealing with the administration for non NHS work ie reports for insurance companies, solicitors and other bodies
- Processing Subject Access Requests using an electronic redacting system
- Opening and distributing post to relevant departments
- Updating Out of Hours special notes
- Scanning hospital correspondence
- Downloading electronic correspondence
- Read coding information into the Practice clinical system
- Ensure security of data at all times
- Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
- Cover for absent colleagues
- Any other appropriate tasks required as directed by the Management Team
- Dealing with incoming calls at the beginning of each day and any other time required

**Communication**:

- Effectively communicate at all levels of the organisation; to a variety of health professionals; users and carers and external stakeholders to provide the best outcomes.

Provide high quality written reports and any other written documentation as necessary.
- Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- Utilise and demonstrate sensitive communication styles, to ensure patients, their carers or those responsible for the patient, are fully informed and consent to treatment and care management.
- Demonstrate an ability to actively listen to the patients to assess what their needs are.
- Where necessary, employ alternative methods to overcome different levels of understanding, cultural background and preferred ways of communication.

**Generic Responsibilities**

All staff at Lime Tree Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induc