Head of Facilities Management

The McGoff Group is a privately owned, multi award winning construction and integrated support services business with 49 years experience. Building for generations and working with select clients nationally, the company offers a holistic range of services; acquire, design, build, operate and maintain.

The contracts are primarily for the McGoff Group’s asset backed operating businesses in the care and education sectors; New Care and Back to the Garden Childcare, as well as supporting revered clients with their nationwide rollout programmes in the health care and food retail arenas. With accolades including The Sunday Times 100 Best Companies to Work for and Investors in People Gold, this is an exciting time to join the business.

A natural extension to the Groups’ service offering is the total facilities management solution provided by McGoff Group Facilities Services enabling a seamless range of additional services post construction and for the life of the operational asset.

MGFS are an operating division of a well-established family owned construction and services company providing comprehensive and customer-focused construction, fit-out, property and facilities management solutions.

We are looking for a Head Of Facilities Management to join the team at our Altrincham HQ

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Role Overview*

To have overall responsibility for managing all aspects of our FM Division including driving significant growth whilst complying with company processes and procedures.

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Accountabilities*

Full accountability for all aspects of delivery including H&S, Business Development, Operational and Commercial.
Manage, develop and expand the existing team and FM service offering for our internal and external client accounts, with an objective aiming to accelerate growth of the business, whilst maintaining margin.

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Role Responsibilities*

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Manage client accounts (Key client contact), work closely with Clients, developing long-term, valued relationships to ensure the FM services are delivered in line with expectations and exceeded where possible
- Manage KPI & SLA performance, ensuring compliance and excellent results
- Comply with Health, Safety and the Environmental requirements in compliance with current legislation and as contained within the company’s policies and procedures, working to best practice at all times
- Growth of division by enhancement of our performance and service offering with existing clients and introduction of new clients to MGFS
- Manage business development of new clients including PQQ and Bid management
- Work with the management team and client to implement new innovation and ideas
- Develop and work closely with Supply Chain to maintain effective working relationships, including negotiating rates, SLA’s & KPI’s
- Refine and manage MGFS processes & procedures
- Management of FM team including operational, commercial, helpdesk and engineers - Weekly meetings, Monthly 121’s, Performance Development Reviews, Coaching, distributing workload and ensuring all deadlines are achieved

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Requirements*

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You will be an energetic, self-driven and confident individual who seeks the opportunity to progress with a thriving business
- You will have a proven track record in the FM industry, from a contractor background and demonstrate an excellent working knowledge
- You will have excellent client relationships with the ability to secure new business for growth of the division along with managing the bid management process
- You will have a good H&S knowledge
- You will be commercially-aware and be able to deliver good margins
- You will be client facing and a strong communicator
- You will have experience in managing KPI’s, SLA’s and working with CAFM systems
- You will have experience in managing and coaching operational teams including engineers

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Benefits*

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6% Employer Workplace Pension
- 25 days’ holiday + Statutory
- Holiday ‘Buy Back’ scheme + bonus birthday holiday
- Healthcare Scheme
- 1 days paid ‘Change the World’ volunteering day

McGoff Construction is an equal opportunities employer, which seeks to ensure that no applicant receives less favorable treatment on the grounds of; gender, age, disability, religion, belief, sexual orientation, marital status or race.

**Salary**: £55,000.00-£70,000.00 per year