Independent Living Officer

3 days ago


Dudley, United Kingdom Midland Heart Full time

**The Role**
We’ve got an exciting opportunity for an Independent Living Officer role to join our team based at Saltbrook Place. This is a full-time permanent position working 39 hours per week on a rota basis working between the hours of 8:00 am and 9:30 pm including some weekends.

**Please note**: shifts will be 11.5 hours and will rotate between 4 days on, 3 days off AND 3 days on, 4 days off.

Saltbrook Place is a long term supported accommodation scheme with the aim of preparing people to move into independent accommodation. There is a real drive within the team to not just offer our support to those who need it but promote independence and help people build strong habits so they’re able to support themselves.

**On-site car parking is available for residents, visitors and staff**

**Your day-to-day responsibilities will include**:

- Provide Housing-related support and guidance to customers aged 18 and above who are facing homelessness
- Assist residents to overcome any barriers to their own independent living and support the development of individuals so they can move into their own sustained tenancy
- Arrange weekly support meetings with residents and provide pro-active support to address said barriers
- Refer cases to external agencies for specialist support when necessary
- Monitor rent accounts: agree repayment plans and challenge non-payment
- Support residents and promote engagement in meaningful activities
- Maintain comprehensive records using Microsoft/in-house systems

**As an Independent Living Officer, you will have**:

- Passion and enthusiasm for providing support to vulnerable people
- Knowledge of the welfare benefits system and issues relating to homelessness
- Demonstrable experience of providing housing related support to customers with achieving effective outcomes
- The ability to work with others in a fair and assertive manner, using your excellent communication skills, with a solution focussed outlook

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return, you can be assured of a great place to work, where you’ll be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



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