Quality and Safety Facilitator

An exciting opportunity has arisen within the Quality and Safety department for a Quality and Safety Facilitator to support our patient-centred approach to quality and safety.

Our Quality and Safety Department has recently developed a new Project and Support Team that work closely with expert leads, enabling us to focus on improving quality and safety outcomes for patients and staff.

The role will provide comprehensive support to the Quality & Safety Department ensuring work processes are managed efficiently and effectively. The role will have a particular focus on:

- the management of incident and risk data systems (e.g. Datix);
- the collection, quality and cross checking of data to support quality and safety related work streams; and
- co-ordinate the support workload within team to meet the requirements of the department.

A high level of initiative, knowledge, tact, diplomacy flexibility and effective communication is required, to all levels of management and staff, ensuring a high level of confidentiality is maintained. We are looking for a self-motivated, creative and dynamic person who has proven experience of working with database systems and possesses extensive IT skills.

Our Quality and Safety Department has recently developed a new Project and Support Team that work closely with expert leads, enabling us to focus on improving quality and safety outcomes for patients and staff.

Communication and Working Relationships
1. Working with colleagues and liaising with other corporate services.
2. Understand the responsibilities of the senior managers and ability to work within procedures which are specific to this role.
3. Provide cover for colleagues during periods of sickness or leave as required.
4. Assist patients and public in a sensitive and caring manner during incidental or planned contacts.
5. Liaise with external organisations including regulatory bodies including the Care Quality Commission.

Key Responsibilities
1. Assist with the management of incidents/risks on Datix and provide Datix administration tasks, to ensure the software system works effectively.
2. Carry out word and data processing as required by department in a professional format including preparation of reports, minutes, presentations and specifications and drafting response as and when required.
3. Planning and ensuring arrangements are made for complex meetings/ awaydays/ training workshops/ panels of varying sizes and determine how these functions are to be organised, both internal and external. This includes booking appropriate venues if held off site, equipment, refreshments if required along with items specific for the requirements of that meeting.
4. Responsible for compiling and circulating agendas and papers, taking minutes as required within agreed timescales and Trust protocols.
5. Co-ordinate and assist in the preparation of reports for Trust groups/committees and other external meetings or agencies as required ensuring that all papers are proof-read before circulation and submitted in a timely manner.
6. Filing and organisation of papers and electronic data including database development and maintenance
7. Assist with diary management and training arrangements.
8. Raise orders against budget as required within the agreed limits and maintain electronic records of spend.
9. Assist in project work, collating data and information into appropriate formats to deadlines.

Main Tasks
1. Any other office or support activities, including (but not limited to):
2. Use of initiative and judgement as to which information it is appropriate to impart to others, either internally or from external organisations.
3. Implement secretarial and administrative policies and propose changes to working practices to effect improvement.
5. Undertake, without supervision the acknowledging and responding to certain written and verbal enquiries and bring forward and follow up as appropriate.
6. Planning and organisation of own time, making decisions on prioritisation of workload.
7. Ensure minutes and papers for meetings are available in a timely manner.
8. Maintain an efficient filing system, archiving and culling as appropriate to Trust policy.
9. Maintain an up to date contacts list/address book.
10. Deal with any complaints in an empathic manner, noting details, passing on information to the appropriate person/department ensuring follow up occurs in an agreed timeframe.