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Complaints Administrator

2 weeks ago

Remote, United Kingdom The AA Full time

**This is the job**:
**Job Title**: Customer Solutions Complaints Handler

**Location**: Remote - UK Only

**Salary**: £20,900

**Contract**: Full time - Fixed Term Contract for 12 Months

**Hours**: Monday-Friday, 9am-5pm

Our Customer Solution Administrators are an integral part of the AA’s evolution utilising data and innovation to ensure we provide a first-class level of service to our customers.

**What will I be doing?**:

- Creating complaints direct from customers, our partners, or internal areas of the business, accurately recording all complaints in line with the FCA disp rules
- Liaising with all internal and external departments to ensure that all complaints are captured accurately and timely
- Managing your own workload, demonstrating an awareness of and adherence to regulatory timescales
- Triaging complaints recorded from other areas of the business with a keen eye for detail ensuring all information is correct
- Arranging DSAR and GDPR request supporting with the delivery of these to the customer

**What do I need?**
- Experience dealing with administration work within a complaint’s environment is preferred
- Strong written and verbal communication skills
- Knowledge of working within a regulatory environment
- Strong Microsoft Skills
- The ability to work proactively and autonomously

**We’re looking for someone to become**:

- **A guardian**: you’ll be supportive with the ability to remain warm and kind, even in the face of conflict
- **A champion**: you’ll make our customers feel respected and valued
- **A problem solver**: you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**: you’ll be proactive taking pride and ownership in your work while working towards targets
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
- **A multitasker**: you’ll be able to retain and sort incoming information accurately and swiftly