Client Services Administrator

**About us**

Trust Health Limited is a fast growing business in Horsham. We are customer-centric, professional and supportive, and our goal is to provide an unrivalled high class and seamless service to our clients.

Our work environment includes:

- Safe work environment
- Relaxed atmosphere
- On-the-job training

**Trust Health** provides commissioning, business and invoicing services to medical professionals in the NHS and private sector.

We have been established for 19 years, and during this time have built an excellent national reputation for providing outstanding customer service and business support services to medical consultants - enabling them to focus on the clinical care of their patients whilst we take care of their business. A key area of the business is providing guidance and support to consultant partnerships to help them commission insourced contracts for clinical services with their NHS Trust.

As part of an expansion of the business we are looking for an Client Services Administrator to join our team. The successful applicant will ensure effective operational delivery and business handling for the financial aspects of our service provision to our clients. You will be the primary point of contact for our doctor partnership customers for finance and billing queries.

This role requires an exceptionally numerate, clear, confident communicator with a logical, thorough and efficient approach to managing client accounts.

**Main duties and responsibilities**
- Establish and maintain effective working relationships with existing and new doctor partnerships
- Collate client activity in order to generate monthly invoices on the partnership's behalf
- Act as intermediary between the partnership and the hospital management to resolve invoicing queries
- Generate monthly pay summaries for partnership doctors and their staff
- Distribute partnership monthly reports and liaise with partnership contacts
- Set up, maintain and update partnership fee schedules
- Record and manage partnership staff payroll information where appropriate
- Generate monthly and quarterly analysis reports for partnerships and, where relevant, hospitals
- Provide support as required with coding of procedures
- Setup of payments in Company bank as required for both partnership and private practice clients
- Working with management team to provide MI as required to support the Company’s key business strategies, goals and objectives including potential business opportunities
- Improving data analysis reporting for clients
- Ensure smooth running of Company’s internal software system
- Maintain and foster the corporate image of Trust Health in line with the stated core values of the company
- Provide direct support to the Private Practice Team and the Finance Team as and when required

**Required Skills**:

- Numerate
- Excellent attention to detail and accuracy is essential
- Ability work autonomously, using initiative and as part of a team
- Advanced Excel skills, eg very familiar with look up tables, pivots etc
- Confident user of IT systems and databases (eg Access)
- Good interpersonal and communication skills along with the ability to confidently work with Senior Management and Customers
- Able to process high data volumes and meet deadlines consistently
- Ability to multi task
- Experience of working closely with Senior Managers/Directors

**Personal Attributes**
- Enquiring and analytical approach
- Problem solver with a solution based attitude
- Positive, team centred, work ethic
- Flexible approach to working in a small team

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£33,500.00 per year

Additional pay:

- Performance bonus
- Yearly bonus

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Free flu jabs

Schedule:

- Monday to Friday

**Experience**:

- Microsoft Excel: 3 years (required)

Work Location: In person