Head Housekeeper

**JOIN US**

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

**OUR HOTEL**

Hotel Indigo and the Staybridge Suites, 187 keys in the 19th century converted linen mills with a salute to its industrial heritage in every area of the building.

You will be joining these elite status hotels strengthening the already exceptional team of individuals dedicated to delivering excellent service and committed to remaining the best hotels in the city.

**OUR BENEFITS**

You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year

And much much more

**A DAY IN THE LIFE OF A HEAD HOUSEKEEPER**
- Lead and supervise the housekeeping team, ensuring all rooms, public areas, and back-of-house areas are cleaned to the highest standards of cleanliness, hygiene, and presentation
- Organise and coordinate daily cleaning schedules, assigning tasks to team members based on room occupancy and operational needs
- Conduct regular inspections of guest rooms, public areas, and facilities to maintain and improve quality standards, addressing any issues promptly
- Train, mentor, and develop housekeeping staff, implementing ongoing training programmes to enhance skills in cleaning techniques, safety, and guest interaction
- Monitor stock levels for cleaning supplies, linen, and amenities, ensuring timely ordering and inventory management to avoid shortages
- Manage the laundry process, including scheduling, quality control, and coordination with any external laundry providers, to ensure fresh linen availability at all times
- Collaborate closely with other departments, such as front office and maintenance, to support a seamless guest experience and maintain room readiness
- Handle guest requests and complaints regarding housekeeping services in a professional and efficient manner, ensuring guest satisfaction
- Enforce health and safety protocols, maintaining compliance with industry standards and regulatory requirements to ensure a safe environment for staff and guests
- Prepare and manage the housekeeping budget, monitoring expenses and implementing cost-effective practices without compromising quality

**WHAT WE NEED FROM YOU**
- Proven experience in a supervisory or management role within housekeeping, ideally within a hotel or hospitality environment
- Strong leadership skills with the ability to motivate and manage a team effectively, fostering a positive and productive work environment
- Excellent attention to detail, with a commitment to upholding the highest standards of cleanliness and presentation
- Organisational skills to manage schedules, inventory, and administrative tasks efficiently
- Strong communication and interpersonal skills to work effectively with team members, other departments, and guests
- Knowledge of health, safety, and hygiene regulations, with a proactive approach to ensuring compliance
- Financial acumen to manage a budget and control costs without compromising on quality
- Flexibility to work a variety of shifts, including weekends, holidays, and occasional evenings as required by the needs of the hotel

**EQUAL OPPORTUNITIES**

INDMANAGE