Housing Officer

2 weeks ago

Islington, United Kingdom The Hyde Group Full time

**Housing Officer**

**Islington**

**Permanent Contract**

**£33,500**

Hyde is looking to recruit a Housing Officer to work on its PFI contract in Islington

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Resident Services work closely with our customers, providing housing services, housing management and first-class customer care.

As a Housing Officer you will be responsible for providing an effective housing service to the tenants and leaseholders of the properties on the Islington PFI contract.

**Key Responsibilities of a Housing Officer**
- Manage properties as part of specialist team, managing a PFI contract with Islington council
- Ensure that all contractual Key Performance Indicators are met.
- Act as an advocate for customers on housing management issues and liaise with relevant departments to explore appropriate resolutions
- Ensure the prompt inspection, viewing and sign up of all void properties
- Undertake tenancy visits and inspections to properties
- Facilitate access to properties for the heating and repairs teams to ensure they can carry out all repairs and gas safety inspections
- Attend forced entries
- Deal sensitively with vulnerable residents and refer cases to appropriate support providers
- Present cases for court action and represent at court, liaising with solicitors where appropriate

**Skills and Experience Required**
- Experience of working in a similar customer focused role
- Strong knowledge of social housing
- Proficient IT Skills
- ** Please note that you will be required to pass a Psychometric assessment in order to progress to interview stage.**

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

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