Customer Contact Advisor

21 hours ago


Ruislip, United Kingdom Crown Worldwide Full time

**Job Summary**
We are seeking a dedicated and enthusiastic Customer Contact Advisor to join our Relocations private moving team in South Ruislip.

**Responsibilities**:

- Engage with relocation customers via phone, providing outstanding customer service and support.
- Analyse relocation customers requirements and offer tailored solutions that meet their needs.
- Conduct data entry accurately to maintain up-to-date client records.
- Demonstrate strong phone etiquette while handling inquiries and resolving issues.
- Upsell products and services where appropriate to enhance client satisfaction and drive business growth.
- Collaborate with team members to ensure a seamless customer experience.
- Maintain knowledge of current products, services, and promotions to provide informed recommendations.

**About Crown Worldwide Group**

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people’s lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store, and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

**What can we offer**:

- A competitive salary package and incentive scheme.
- 25 days of paid annual leave., plus 1 extra day off to celebrate your birthday.
- 2 days for Corporate Social responsibilities (Volunteering).
- Dynamic working environment in a leading international company.
- Company healthcare program.

**Are you.**
- A communication-superstar?
- Excited to speak to new people each day?
- Do you have a commercial sense, strong communication and negotiation skills?
- Able to build rapport with people easily and network effectively?

**Do you have**
- excellent customer Service skills
- a strong sense of urgency and excellent interpersonal skills?
- the ability to take initiative and confidently direct customer interactions?
- an eye for detail when taking information and reading between the lines?

**Equal opportunities**
- Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law._

Pay: £25,600.00-£27,500.00 per year

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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