Technical Planner

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

**EVERYTHING YOU NEED TO KNOW**

Our Water Quality and Environment team have an opportunity for you to join as our new **Technical Planner.**

In your new role, you’ll be responsible for providing expert technical knowledge around asset availability, site technical requirements and aiding trouble shooting in the field, whilst also ensuring effective resource management within the team.

You’ll be dealing with customers directly and will be responsible for a reactive and non-reactive planning and scheduling service to the Monitoring Team. You will take accountability for all regulatory sampling information being accurately entered and maintained on the Company’s Laboratory Information Management System (LIMS) Sample Manager and that supporting records comply and support the ISO 17025 UKAS accreditation.

Some of your other key accountabilities will include:

- Liaising with a number of departments such as Water Production operations, Public Health & Standards Team, COSC and laboratories with respect to data and information integrity, health and safety, operational processes and reporting of milestones and targets.
- Ensuring that data issues are updated and maintained in a timely manner for DWI data submission
- including data for all STW assets, owning all anomalies and following through to resolution.
- Providing the direct liaison with internal customer such as PH&S and COSC, working together to agree priorities and resourcing with these teams.
- Direct contact with external customers, providing first class customer service by owning the customers issue and ensuring we deliver on time.
- Being an expert user on systems including Sample Manager, Remote Sampler, Quislite, GISTT, C Track, Loneworker and eSCADA in order to deliver effective sampling programme.
- Based out of our depot in Tittesworth you work hours of 8am - 4pm Monday to Friday with one week in six where you’ll work 11am - 7pm including the weekend with a day off before or after that week.

**WHAT YOU’LL BRING TO THE ROLE**

We’re seeking our new Technical Planner to recognises the importance of customer experience and have the capability to help your team by monitoring performance and optimising their workload.

To be successful, it’s expected that you’ll have strong I.T, logístical and negotiation skills, with the ability to communicate effectively at all levels both internally and externally and remain professional whilst being under pressure. You’ll also be able to plan and arrange routine work, regulatory failures, and customer complaints in a short space of time.

You’ll ideally have a form of scientific qualification and experience with a regulatory sampling environment and organisation. You’ll have a wide-ranging understanding of the technical aspects of a role and be able to use I.T systems efficiently.

As this role involves travel a Full UK Driving License is Required.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. **Is that you?**

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- Salary starting from £27,626.61
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehic