Part Time Customer Service and Dispatch Assistant

1 week ago

Welwyn Garden City, United Kingdom Saebo UK Full time

**Saebo UK is the UK arm of an International medical device company. We develop and sell clinical solutions designed to improve mobility and function in individuals suffering from neurological and orthopaedic conditions. We deal with the NHS, private rehabilitation companies and people who use our products themselves as part of their rehabilitation.**

**We are small, enthusiastic team who are passionate about what we do. We strive to go the extra mile for our customers, and pride ourselves on our excellent customer support.**

**Because of consistent growth in our business, we are looking for someone like minded to join our friendly team. The role will initially be to help with processing, shipping, and dealing with our online sales.**

**As a small team, we need to be versatile within the company and there may be scope for the role to grow over time.**
- __________________________

We are currently recruiting for a **Part Time Customer Service and Dispatch Assistant**, for an office-based role in Welwyn Garden City.

The role is permanent (based on a probationary period). We are looking for someone who can commit to working 9 hours per week [£13.00 per hour] between the hours of 9am and 4pm Monday to Friday - either 4.5 hours over 2 days or 3 hours over 3 days.

**Duties and responsibilities**:

- Process and dispatch orders - processing the order on our computer system and packaging the item to ship ( there will be some manual handling involved for which full training will be provided).
- Maintain an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Work with our online ecommerce systems
- To actively listen to our customers so you can gauge and address their needs accordingly, and maintain our high level of customer service
- Answering both general/specific customer questions about our company’s products/services
- Maintain accurate records/documentation associated with your work, attention to detail is key

**Skills**:

- Excellent verbal and online communication skills
- Computer literacy, with some experience of using online software packages
- Organised, able to follow set processes, and complete tasks in a timely manner
- Versatility due to the variety of day-to-day tasks
- Dependability and a willingness to learn
- Able to work in a small team

**Experience**:

- Customer service, Administration, Microsoft Office

This experience is preferred but not essential as full training will be provided

**What’s in it for you?**
- Job Satisfaction - playing a small part in people’s rehabilitation journey
- 9 hours per week with flexibility of either 2 or 3 days per week between 9am and 4pm - to be mutually agreed
- Annual Leave (pro rata based on start date)
- Free parking
- Training to enhance skill set

**Job Types**: Part-time, Permanent
Part-time hours: 9 per week

**Salary**: From £13.00 per hour

**Benefits**:

- Bereavement leave
- Casual dress
- Free parking
- On-site parking
- Sick pay

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Welwyn Garden City: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

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