Customer Service Executive

2 weeks ago

Buckingham, United Kingdom Puratos Ltd Full time

**Do you have the appetite to Grow Your Magic?**

Puratos develops, produces and distributes a unique range of ingredients for bakers, patisserie manufacturers and chocolatiers who demand the very highest quality.

Founded in Belgium in 1919, Puratos is growing rapidly with over 8000 employees in 68 countries, and a turnover of nearly €2 billion. Our passion for innovation, pioneering spirit and core values continue to propel our global ambitions. This, combined with our commitment to the communities that we operate in, is what makes working at Puratos so magical.

**The Role**
Based at our site in Buckingham, we are currently seeking a Customer Services Executive to join our team. This role is based on site full-time and the working hours are:
08:30 - 17:00 - Monday to Thursday

09:00 - 15:50 - Friday
- Taking and processing of daily orders for a specified and diverse account portfolio across all three Business Units of Bakery, Patisserie, and Chocolate.
- Working alongside the purchasing, production and Quality teams (operations) to ensure orders are processed and delivered according to any Customer SLA.
- Daily reporting and account management.
- Managing all customer queries outside of order processing, including management of customer complaints and ensuring new leads are passed to relevant sales managers.
- Puratos provides a dynamic, entrepreneurial environment that encourages our people to be proactive and bring ideas that will contribute to the success of the company. Puratos offers a competitive package (salary, good bonus, great pension, private healthcare, training ) and furthermore, offers you a position that you can really develop and shape.

**Salary**: £28,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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