Receptionist

2 days ago


Craigavon, United Kingdom MJS Garage Services Ltd Full time

**Full job description**

We are looking for a proactive, customer-focused **Receptionst**to join our busy garage. You will be the first point of contact for our customers, providing outstanding service from initial enquiry through to job completion. This role involves managing bookings, communicating with workshop staff, handling service and repair authorisations, and ensuring an efficient flow of work through the garage.

**Key Responsibilities**:

- Answer incoming phone calls and greet customers professionally, providing a welcoming and helpful service.
- Take accurate details from customers and make service, MOT, and repair bookings using the garage management system.
- Build and maintain detailed job cards for workshop staff, ensuring accurate customer and vehicle information.
- Relay updates and technical information from mechanics to customers in an easy-to-understand manner.
- Work closely with vehicle estimators to discuss repair pricing, obtain customer authorisations, and coordinate repair bookings.
- Advise customers on repair/service prices, expected timeframes, and next steps clearly and professionally.
- Actively follow up on deferred work and send service and MOT reminders.
- Call customers to book in outstanding or upcoming service, MOT, and repair work.
- Manage service and warranty repairs for vehicles sold by the sales department, liaising between sales, service, and workshop teams.
- Communicate repair costs to the sales team and obtain necessary approvals.
- Ensure sales vehicles are prepped and processed through the workshop in line with agreed delivery schedules.
- Oversee the workflow within the workshop to maximise efficiency and customer satisfaction.
- Coordinate parts ordering, manage returns, and track parts availability to avoid delays.
- Liaise with fleet customers to manage bookings, pricing, and delivery expectations.
- Handle account customers and manage sales ledger queries and payments.
- Promote a culture of quality service and effective communication within the team.
- Book MOT appointments and arrange drivers for customer vehicle collections or deliveries where needed.

**Skills and Experience Required**:

- Previous experience within an automotive, garage, or dealership environment.
- Strong understanding of vehicle servicing, repairs, and MOT processes.
- Excellent communication and interpersonal skills.
- Ability to explain technical issues clearly to non-technical customers.
- Good organisational and time management skills.
- Confident working with booking and garage management systems.
- Able to manage multiple tasks in a fast-paced environment.
- Team player with a positive, proactive attitude.
- Experience working with fleet and warranty customers (desirable).

**What We Offer**:

- Competitive salary package
- Friendly and supportive working environment
- Staff discounts and other benefits

Pay: £25,500.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

**Language**:

- English (preferred)

Work Location: In person


  • Receptionist

    2 days ago


    Craigavon, United Kingdom Active Therapy Clinic Full time

    If you've got a passion for success, helping others, you're skilled in interpersonal relationships and you're a lightning fast learner, you might just be the person we are looking for! We are a private health company with one main goal: helping people get more out out of life and getting them back to their best. We are looking for a part time...


  • Craigavon, United Kingdom High Street Group Medical Practice Full time

    The role of medical receptionist / administrator entails office duties including answering the telephone, managing appointments, dealing with the public and general administration duties. Duties are set on a rotational basis. Staff will deal with the public at a main reception area and over the phone. **Responsibilities** Duties include but are not limited...


  • Craigavon, United Kingdom Almac Group Full time

    **Receptionist** **Hours**: 37.5 hours per week **Salary**:Competitive **Ref No**:HRJOB8079 **Business Unit**:Diagnostic Services **Location**:Craigavon **Open To**:Internal and External Applicants **The Role**: To provide reception services and administrative support to the Almac Diagnostics team on the Craigavon site and providing remote...

  • Receptionist

    2 weeks ago


    Craigavon, United Kingdom Ulster Carpets Full time

    We currently have a vacancy for an enthusiastic and efficient person to join our Team based at our main site in Portadown as Receptionist to act as the first point of contact for UCM through operating the switchboard, greeting guests and participating actively in customer visits. **Summary Criteria** - 5 GCSEs (or equivalent) with Mathematics and English at...


  • Craigavon, United Kingdom Almac Group Full time

    **Receptionist (Job share)** **Location**:Craigavon **Hours**:20.5 hours per week (Mon-Wed) **Salary**:Competitive **Business Unit**: Galen **Open To**: Internal and External Applicants **Ref No.**: HRJOB10782 **The Role** **What we are looking** - Have eligibility to work in the UK/IE OR possess a valid work permit that will allow you to take up...


  • Craigavon, United Kingdom High Street Group Medical Practice Full time

    The role of medical receptionist / administrator entails office duties including care navigation, answering the telephone, managing appointments, dealing with the public and general administration duties. Duties are set on a rotational basis. Staff will deal with the public at a main reception area and over the phone. **Responsibilities** Duties include...


  • Craigavon BT BW, United Kingdom The Old Schoolhouse Medical Centre Full time

    Overview:We are currently seeking a dedicated Medical Receptionist to cover a maternity leave from Feb 26 to Dec hours per week (may be an opportunity for a permanent post) join our healthcare team. The ideal candidate will play a crucial role in providing administrative support and excellent patient service in a medical setting.Responsibilities:Greet...

  • Receptionist

    15 hours ago


    Craigavon BT AH, United Kingdom Friends Medical Service Full time

    OverviewWe are seeking a professional and organised Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional customer service and administrative support. This role offers an excellent opportunity to utilise your office experience and develop your skills within a dynamic environment....

  • Receptionist

    4 days ago


    Craigavon, United Kingdom Deirdre Lavery Solicitors Ltd Full time

    **Responsibilities**: - Answer the telephone promptly. - Write down what the person on the phone says;.Carry out tasks correctly and in a timely manner. - Take messages for people. - Arrange meetings, interviews, or conferences. - Answer questions from people who visit the office - Other duties including filing and typing. **Job Types**: Part-time,...

  • Clerical Officer

    2 weeks ago


    Craigavon, United Kingdom Education Authority Full time

    JOB DESCRIPTION JOB TITLE: Clerical Officer REPORTS TO: PA to the Principal/Office Manager JOB PURPOSE To provide administrative, clerical and secretarial support to the Principal, school staff and Board of Governors. MAIN DUTIES AND RESPONSIBILITIES General Administrative Processes and Records Operate manual and/or computerised information systems in...