Customer Delight

**Position Overview: - Customer Delight**

**Recruitment Details**:

- We’re excited to announce that we’ll be hosting two recruitment days for the Customer Delight roles on **Thursday 24th April 2025** and **Tuesday 29th April,**in the **Scottish Borders.**:

- If you’re interested in joining the team, please submit your CV so that you can receive full recruitment day details during the **week commencing 14th April**.

**The Role**:

- At Lyle & Scott, we recognise that all success starts with people. We welcome creativity and value individuals passionate about delivering a strong performance.
- We are a privately owned British brand with over 150 years of history. We have built a reputation for crafting high-quality clothing. Our authenticity, heritage, and expertise are recognised throughout the world.
- We are looking for in-house Customer Delight specialists at a range of seniority levels **to** play a key role within our **Customer Delight**Team based in Selkirk, Scotland.
- This position is responsible for ensuring that our wholesale customers have the best experience possible, through frequent contact, problem solving before issues even arise, and being an expert on your assigned territories and customers. If you are a confident, proactive and inquisitiveindividual who thrives from working in a fast-paced environment, this could be the right opportunity.

**Key Responsibilities**:

- Being the ‘go-to’ person for customers/agents/distributors for any issues that arise
- Making commercial decisions with both the customer and the company in mind
- Ensuring order books are fulfilled smoothly by working cross functionally to remove any obstacles before they occur

**Qualifications / Experience**:

- Intermediate Excel Skills (pivots, lookups, ability to manipulate data)
- Experience in Customer Facing Roles (Desirable but not essential)
- Experience of CRM systems (Desirable but not essential)
- Bilingual (Desirable but not essential)

**About us...**
- Holiday purchase scheme.
- Medical CashPlan
- 1 week a year to work anywhere in the worldit can be Fiji or your sofa.
- Flexible working, so you can do that in your spin classor hit snooze on your alarm; we don’t judge
- 1 week extra off work if you get married (Not deducted from your annual leave)
- Employer pension contributions.
- Generous staff discountGreat sample sales throughout the year so you can stock up on Christmas Presents
- Welcome to the Family Lyle & Scott Item
- Training and learning development.
- Season Ticket Loan.
- Holiday loyalty scheme: the longer you’re with us, the more we will increase your allowance.
- Cycle2Work Scheme.
- Dog-friendly office.

Pay: £25,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 05/05/2025