IT Placement

**Responsibilities**
- Provide support to diagnose, troubleshoot and resolve technical issues and requests across a broad IT hardware and software spectrum. This includes undertaking rootcause analysis to help prevent similar issues in future.
- Use the Company’s ticket management tool to ensure all cases are logged properly, tracked and completed accurately through to resolution, within agreed timeframes and limit SLA breaches.
- Prioritise and manage several open issues simultaneously and where required, properly escalate unresolved issues to appropriate internal teams (e.g. Senior Engineers or Business Systems Team).
- Document technical knowledge in the form of notes and manuals.
- Ensure all company policies, procedures and working practices are adhered to.
- Participate in on site customer/supplier audits as required.
- Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's.
- Participate in projects to success via SMART objectives.

**Reward**
- Competitive salary
- 33 days annual leave (Increase after 5 years' service)
- 37.5 hours per week
- Flexi time working
- £5,000 employee referral bonus
- Health cash plan
- Contributory Salary Sacrifice Pension Scheme
- Holiday Purchase Scheme - Salary Sacrifice
- Electric Car Scheme - Salary Sacrifice
- Cycle to Work Scheme
- Life Assurance Scheme at x4 gross salary
- Competitive enhanced Maternity and Paternity pay
- IVF & Assisted Conception Policy
- Women in Business - Corportate Member
- Wellbeing Initiatives
- Employee Recognition scheme
- Long Service Awards
- Local charity / sponsorship activities
- Dedicated employee parking
- Discounted Gym membership
- Learning and development opportunities
- Career progression

**Requirements**:
**Essential**
- Currently completing a degree within a relevant field i.e. Computer Science, IT or Software Engineering
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Self-motivated with excellent time management and communication skills.
- A current driver’s license/own transport is required.
- Out of hours support may be required from time to time in this role

**Desirable**
- Certification in Microsoft, Linux, Cisco, or similar technologies

**We reserve the right to enhance criteria on shortlisting.**

**Thompson Aero Seating is an Equal Opportunities employer.