Patient Services Administrator

2 weeks ago

Dudley, United Kingdom HealthHarmonie Full time

**Contract Type**: Full-Time, Permanent

**Hours**: 37.5 hours per week

**Location**:Russells Hall Hospital - Pensnett Rd, Dudley, DY1 2HQ

**ABOUT US**

Established in 2003, HealthHarmonie has grown with the ever-changing healthcare industry and developed its presence across all the UK. We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.

**ABOUT THE ROLE**

The Patient Services Administrator role is fundamental to the organisation as team members are responsible for the admission of patients into the HealthHarmonie services and the discharging or onward referring of patients at the end of their care pathway with us. This role will be based onsite at the Dudley Trust (Russells Hall Hospital).

**The role also includes**:

- Processing the patient notes following triage, resulting in patients either being accepted into the HealthHarmonie service or onward referring them into different care providers
- Utilising the National E-Referral Service
- Update patient administration systems
- Review all patient outcome reports following their HealthHarmonie appointment and action the outcome
- Chasing laboratories for outstanding patient histology results
- Managing departmental actions in line with department KPI’s
- Updating patient care trackers using Microsoft excel
- Confirming patient appointments via telephone

**ABOUT YOU**
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team
- Friendly and confident telephone manner
- The ability to use their own initiative

**BENEFITS**
- Salary of £22,000 per annum
- Incentive quarterly bonus scheme (£250 per quarter)
- 20 days Annual Leave + 1 day additional per year of service
- Paid Overtime
- NHS Employee Discounts
- Annual Salary Review
- Ongoing Support and Training
- Excellent Career Progressions
- Pension Scheme

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