Partnerships Lead

Our Client is looking to hire a Partnerships Lead.

Introduction

Be part of something great

They are a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK they employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, they do work that matters with people who care.

**Job Summary** The role of the Partnership Lead is to promote through a variety of methods the programme including the delivery of webinars, workshops, networking and feedback routeways to JCP Work Coaches and SPOCs (Single Points of Contact). To develop and manage strongrelationships with JCP to generate eligible and suitable referrals to the programme to meet contract profiles. Supporting the promotion of account managed vacancies to JCP Work Coaches to generate suitable referrals to maximise job outcome performance.

This is a home based role but will require travel across the UK including over night stays on occassion.

A willingness and flexibility to travel is a must for this role.

**Essential Job Duties** 1. To develop and manage relationships with JCP Work Coaches and SPOCs to deliver contract profile volumes of starts on the programme
- Develop relationships with JCP Managers, SPOCs and Work Coaches in order to maximise the volume of eligible and suitable referrals
- Utilise data and profiles to monitor referral and start volumes, being responsive in engagement where it is required to increase referrals or tackle issues with eligibility/suitability
- Work with the Regional Account Managers to identify suitable future opportunities to proactively promote referrals to programme through JCP Work Coaches
- Work with the operational team to identify and produce case studies and good news stories
- Support social media campaigns, networking and JCP relationships through sharing of positive news stories and successes to promote the opportunity
2. To deliver an ongoing programme of local JCP meetings, information and feedback sessions
3. To work effectively with the Onboarding and Engagement Manager and JCP Gatekeepers to identify reasons for ineligible and unsuitable referrals. Working with JCP colleagues to support information sessions with JCP Work Coaches to reduce incidences.
4. Work with Community Partner Network to ensure that provision is appropriate to the need of programme participants. Monitor and promote usage of provision by Recruitment Advisors in the identified geography.
5. Ensure accurate reporting of all activity and output by:

- Tracking of contacts with JCP, including frequency of meetings
- Monthly reporting of progress against actions and benchmarks.

**Education and Experience Requirements** ESSENTIAL
- Knowledge of JCP referral processes
- Ability to network and promote services of benefit to customers
- Extensive experience of customer relationship development
- Customer focused with a strong commitment to customer care
- Significant experience of delivering successful plans to agreed timescales
- Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
- Demonstrable influencing skills that promote commitment and action
- Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues.

Where reasonable, they will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.