Bank Coordinator Assistant

2 days ago

Nuneaton, United Kingdom PracticePlusGroup Full time

**About The Role**:
Ever thought you could do more with your communication, organisation and administration skills? Join the team supporting our telephone triage and Out Of Hours services in Warwickshire, and you’ll get a **flexible choice of hours**, plus the chance to **develop your career**.

As the largest independent provider of NHS services, **Practice Plus Group** is delivering a new model of I**ntegrated Urgent Care** that reduces pressures on services and staff. By bringing together **NHS 111** call centres, clinical assessment and other urgent care services, we enable patients to access the right care, when they need it. It’s better for everyone.

As a **Bank Coordinator Assistant**, you’ll support our coordinators and call centre supervisors in managing all shifts appropriately and delivering a full range of services. This will involve building relationships across our multidisciplinary team and assisting with the **administration process for patients** - including **calling patients** to arrange appointment times at their nearest primary care centre.

This is a **Bank role** that enables you to choose to accept the shifts you want. However, to support our **Out Of Hours** services, shifts will be **available**across **evenings and weekends**. We are particularly looking for staff to work overnight shifts.

**What you'll be doing**:

- To support the Co-ordinators and Call Centre Supervisor in achieving performance levels.
- Call patients to arrange appointment times at the nearest available PCC
- Despatch patient calls within Practice Plus Group performance standards.
- Manage shifts appropriately by analysing and identifying pressure points using call volume and staffing levels.
- All cases should be processed and completed during shift, ensuring a thorough detailed handover for next session.
- Ensure that manual calls have been processed and completed in line with policy.
- Possess a working knowledge of the fire procedures and the relevant action in the case of activation of the fire alarm or Disaster Recovery
- Be fully aware of our Escalation and DR policy and how to implement a manual working process as required.
- To participate in duties as designated by the on call supervisor/manager/co-ordinator during peak times.
- Ensure courtesy calling is actioned in accordance with our policies.

**What we’ll look for in you**:

- Previous experience within healthcare or customer service, displaying a strong focus on patient / customer experience
- An effective telephone manner with excellent all-round communication skills.
- Good organisational and administration skills, including the ability to type quickly and accurately and to maintain a good attention to detail, working under pressure.
- A good knowledge of IT and Microsoft Office.
- Flexibility to work in an Out of Hours setting

**Pay Rates**

Weekday 0800-2359 £12.21
Weekday 0000-0759 £17.09
Weekend 0800-2359 £13.06
Weekend 0000-0759 £18.33

**We are aiming to interview face to face on Wednesday 29th October for this role.**

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.

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