Court Usher

**Details**:
**Reference number**:

- 405012

**Salary**:

- £23,583
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Administrative Assistant
- AA

**Contract type**:

- Permanent

**Type of role**:

- Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- This position is based at STOKE ON TRENT COMBINED STOKE ON TRENT, ST1 3BP

**About the job**:
**Job summary**:

- Please refer to the job description

**Job description**:
**Proud to serve. Proud to keep justice going.**

The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings.

**About us**

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**

You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

**Your skills and experience**

With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.

Please refer to the job description attachment for more information

**Please make sure that you include your current duties and responsibilities in your**CV.**

**Further details**:
**Location**:
This post is based at Stoke Crown Court, Bethesda Street, Hanley, Stoke on Trent, Staffordshire, ST1 3BP.

**Travel**:
Although based at Stoke Crown Court the successful applicant may be expected to work at North Staffordshire Justice Centre.

**Person specification**:

- Please refer to the job description

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service

**Benefits**:

- Alongside your salary of £23,583, HM Courts and Tribunals Service contributes £6,831 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance

**Things you need to know**:
**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Feedback will only be provided if you attend an interview or assessment.

**Security**:

- People working with government assets must complete baseline personnel security standard (opens in new window) checks.

**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

**Diversity and I