Housing Advisor

1 day ago

Cambridge, United Kingdom University of Cambridge Full time

The University of Cambridge Housing Services is seeking a proactive and customer-focused Housing Advisor to join our Accommodation Service team. In this vital role, you will be the main point of contact for residents living in University-managed properties, providing exceptional support throughout their tenancy¿from move-in to departure. Reporting to the Deputy Head of the Accommodation Service, you will oversee a defined portfolio of properties within a specific geographic area. You will be responsible for the day-to-day management of these homes, ensuring a seamless and responsive service that enhances the resident experience and maintains high standards across the portfolio. Our Housing Services team manages over 1,050 properties, including a significant number of Key Worker homes that play a crucial role in supporting the University's ability to attract and retain world-class staff. With an annual resident turnover of around 30%, and all tenancies renewed on a yearly basis, this is a dynamic and rewarding environment for a housing professional who thrives on delivering excellent service. **What we are looking for**: - Experience in residential property management within a customer-focused setting. - Strong interpersonal and communication skills, with a commitment to tenant satisfaction. - A detail-oriented approach to tenancy administration and property oversight. - The ability to manage multiple priorities and build positive relationships with residents. If you are passionate about housing and want to contribute to a world-leading institution, we would love to hear from you. **Benefits of working at the University of Cambridge include**: - Competitive rates of pay with automatic service related pay progression and annual cost of living increases; - Generous annual leave allowance - Flexible and hybrid working opportunities; - Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries) - An auto-enrolment pension scheme, with a generous employer contribution; - Travel benefits and retail discounts at over 2,000 local and national stores; - Schemes to support with relocation" The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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