Telesales Representative

14 hours ago

Manchester, United Kingdom Mercer Full time

We have a fantastic opportunity to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Telesales Representative / Appointment Setter.

This is the perfect role for someone with a relevant exposure to working within a telesales environment, looking to join an established, market-leading consulting firm.

Mercer Marsh Benefits is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals located in 135 countries and servicing clients in more than 150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions.

**What can you expect?**
- The opportunity to join a growing and highly successful team working with a broad range of UK companies on bespoke and complex health and benefits solutions
- A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
- To build and maintain an excellent rapport with our clients, providers and colleagues across Mercer
- Excellent training and development with the ongoing career opportunities

**What you will be rewarded with?**

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

**We will rely on you to**:

- Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers.
- Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.
- Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction.
- Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed.
- Monitor the maintenance of proper records for reporting and audit purposes

**What you need to have**:

- Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment.
- Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently.
- Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business.

**What makes you stand out**:

- Practical experience of overcoming and handling sales objections
- Experience working towards targets and KPIs
- Understanding of the Employee Benefits sector

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office

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